Field Service Engineer III
1 month ago
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development.
All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life.
We have been driving innovation in analytical instrumentation for over 60 years now.Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules.
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for NanoString.
In support of the NanoString objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success.
They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Responsibilities- Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
- Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
- Provide feedback to internal teams to address failure points and make system reliability improvements
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
- Assist with the NanoString Quality process improvement initiatives
- Handson field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
- Strong troubleshooting skills.
Specifically, in the areas of:
General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
- Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
- Working knowledge of all technical support activities designed to achieve a world class customer experience
- Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
- General understanding of IT and basic networking setup
- Willingness and Availability to travel; overnight travel up to 5075% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift, carry, push, pull or otherwise move approximately lbs on an infrequent basis.
- Able to clearly communicate verbally and in writing in both English and the local language (if other than English).
- B.S. degree with 35 years of relevant field service experience. Ideal Candidate would have (15 years of experience) in FSE instrument repair and field work.
- Familiarity with fluorescence microscopy and robotic systems
- General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
- Experience working in a QSR certified organization
The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position.
Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
Bruker is an equal-opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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