Field Service Operations Manager

1 week ago


Los Angeles, California, United States Johnson ReSource Group Full time
Field Service Operations Manager - Johnson ReSource Group

This is a direct hire position with a leading company in the field of analytical instrumentation.

About the Role:
  • Manage a team of 12 highly skilled Field Service Technicians in the Western Region.
  • Oversee the day-to-day operations of the Field Service team, ensuring adherence to corporate and industry safety and quality standards.
  • Develop and implement strategies to improve service delivery, technician performance, and customer satisfaction.
Key Responsibilities:
  • Manage and develop a team of Field Service Technicians, including interviewing, hiring, training, and performance appraisal.
  • Ensure technicians are properly trained and their skills are continually advanced.
  • Maintain operational records, including repair time records, repair and maintenance statistics, and test results.
  • Monitor performance metrics, such as Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), revenue per head, and profit margins, using SAP software and Excel macros.
  • Oversee the identification and routine calibration of test equipment.
Requirements:
  • Advanced knowledge of engineering science and technology.
  • Experience with electronic schematics, electronic testing equipment, and repair tools.
  • Bachelor's degree in electrical, mechanical, or chemical engineering, physics, or related field.
  • Excellent analytical problem-solving skills, verbal and written communication skills, and interpersonal skills.
What We Offer:
  • A competitive salary range of $91,000 to $103,000 per year, plus bonus.
  • Full benefits package, including profit sharing contribution to your 401k.
  • A $10,000 anniversary bonus every five years.


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