Renal Field Service Engineer
1 week ago
At Mozarc Medical, we envision a transformative future for comprehensive kidney health technology.
Founded with equal investments from DaVita, a premier kidney care provider, and Medtronic, a global leader in medical devices, Mozarc Medical presents a unique start-up environment enriched by the expertise of two industry giants.
Our mission and values center around our patients, ensuring they are at the heart of everything we do.Our team members are instrumental in crafting technological solutions that enhance patient lives and drive significant advancements in kidney disease treatment.
Discover your purpose and passion with us at Mozarc Medical.Position Title:
Dialysis/Renal Field Service Engineer (West Coast)
Key Responsibilities:- Manage a designated territory to guarantee the optimal functioning of our technologies.
- Provide on-site support for troubleshooting, repairs, installations, and routine maintenance with a sense of urgency.
- Prioritize tasks and foster a culture of execution, becoming a reliable partner for our clients and commercial teams.
- Collaborate closely with the clinical specialist team to stay informed about clinical knowledge and customer requirements.
- Maintain thorough documentation practices and ensure all service events are accurately recorded in our service systems.
- Ensure tools are calibrated and manage the inventory of trunk spare parts.
- Visit clients to address their needs and nurture strong relationships with assigned customers.
- Set expectations for customers and develop schedules for preventive maintenance.
- Coordinate with team members to ensure service availability during holiday periods.
Qualifications:- A Bachelor's Degree with a minimum of 4 years of experience, or an Associate Degree with at least 6 years of experience, or a Vocational/Trade certificate with a minimum of 8 years of experience.
- Valid Driver's License.
Preferred Skills:- Ability to interpret specifications and utilize service manuals effectively.
- Extensive knowledge of dialysis equipment, including hemodialysis and continuous renal replacement therapy devices.
- Experience servicing dialysis devices in renal clinics or nephrology settings.
- Proficiency in water treatment and reverse osmosis systems for dialysis.
- Familiarity with Service Max, SAP, or other service management tools.
- Willingness to travel domestically, up to 60% of the time.
- Proficient in Microsoft Tools.
- Relevant experience in diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a customer-facing field service role.
- A positive, proactive attitude with strong customer service and interpersonal skills.
- Reliable with a focus on quality and patient safety.
- Excellent communication skills, capable of summarizing situations and formulating problem statements.
- Strong critical thinking abilities and resourcefulness.
- Self-motivated and able to work independently.
Why Work with Us?Being part of our team is immensely rewarding; we have the privilege of assisting kidney patients in achieving greater freedom, improved health outcomes, and a renewed zest for life.
We prioritize ensuring our team members feel valued, supported, and empowered.
That’s why we offer a comprehensive total rewards package and opportunities for personal and professional growth, allowing you to reach your potential and enjoy a career filled with life-changing possibilities.
Physical Job Requirements:The physical demands outlined in this job description represent those that must be met by an employee to successfully perform the essential functions of this role.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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