Automation Field Service Engineer

2 weeks ago

Los Angeles, California, United States Abbott Laboratories Full time

About Abbott

Abbott stands as a prominent leader in global healthcare, dedicated to pioneering scientific advancements that enhance health outcomes. Our forward-thinking approach allows us to stay ahead of developments in medical science and technology.

Working at Abbott

At Abbott, you will engage in meaningful work, fostering personal and professional growth while maintaining a healthy work-life balance. Our offerings include:

  • Opportunities for career advancement within a globally recognized organization.
  • Comprehensive medical benefits for employees through the Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan with significant employer contributions.
  • Tuition reimbursement programs, student debt relief initiatives, and educational benefits to facilitate obtaining a bachelor's degree.
  • A workplace celebrated for its inclusivity and recognized as one of the most admired companies globally.
  • A company that values diversity and is acknowledged as a top employer for women, executives, and scientists.

The Opportunity

  • This role is designated as remote.
  • Qualified candidates must reside in the Los Angeles, CA area.
  • Relocation assistance is not available for this position.
  • This position requires working Wednesday through Sunday from 8:30 AM to 5:00 PM.
  • Travel requirements are approximately 30%.

Join us in our mission to become the leading provider of diagnostic services by fostering customer loyalty and achieving economic success through dedication, collaboration, and high performance. You will provide essential technical support solutions, including installation, corrective maintenance, and proactive service. Our goal is to exceed customer expectations by collaborating with sales, marketing, and other departments while adhering to compliance standards.

Key Responsibilities

  • Act as the representative of Abbott's Diagnostic Division to our clients.
  • Deliver on-site support to Abbott Diagnostic Division customers.
  • Assist field personnel in achieving district business objectives.
  • Guide and mentor junior Field Service Representatives.
  • Troubleshoot and resolve customer complaints related to a variety of complex instruments.
  • Adhere to Quality System protocols by documenting complaint resolutions accurately and promptly.
  • Comply with regulatory and safety procedures.
  • Conduct routine preventive maintenance and installations as scheduled.

Team Integration

  • Collaborate effectively within a diverse team environment.
  • Participate in on-call rotations as required.
  • Manage time, territory, and inventory efficiently.
  • Be available for standby and after-hours support.
  • Adapt to flexible working hours and unpredictable travel demands.
  • Provide critical account support across various territories.
  • Take ownership of customer issues until resolution or proper handoff.

Position Requirements

  • Demonstrated technical expertise.
  • Proactive account management skills.
  • Comprehensive training on instruments across geographical locations.
  • Commitment to maintaining quality system effectiveness.
  • Exceptional customer service skills to foster loyalty and manage high-pressure situations.
  • Ability to collaborate cross-functionally to ensure efficient issue resolution.
  • Meet established business metrics, including service sales and performance indicators.
  • Utilize remote support tools to enhance instrument uptime.
  • Engage in continuous learning and certification to improve expertise.
  • Represent Abbott Diagnostics with professionalism and integrity.

Qualifications

  • Bachelor's degree or equivalent relevant experience is required.
  • Willingness to travel up to 30% of the time.

Preferred Qualifications

  • Degree in Biomedical, Electrical, Mechanical Engineering, or Medical Technology.
  • Experience interfacing with customers in a technical capacity.

Additional Skills

  • Strong troubleshooting and problem-solving abilities; capable of thriving in team environments and independently; proficient in computer applications (Word, Excel, PowerPoint, Internet, Remote Computing); excellent communication and interpersonal skills.

At Abbott, we prioritize the health and wellness of our employees, offering benefits that support a fulfilling life for you and your family. We are an Equal Opportunity Employer, committed to fostering a diverse workforce.

Explore your career aspirations with Abbott, where diverse opportunities await to help you build a successful future.

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