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Omni/Ops Team Lead

2 months ago

Charlottesville, Virginia, United States Belk Full time

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)

Role Completion/End Date: January 31st, 2025


•Pick orders by locating merchandise within the store in a timely manner


•Pack items in accordance with published standards and deadlines


•Ship customer orders in a timely manner by prioritizing orders based on requested delivery option


•Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area


•Ability to work at a fast pace, collaborate, and perform duties as requested by management


•Passionate about providing Relentless Customer Care

Minimum Education & Experience:


•4 year college degree or equivalent experience


•High School Diploma or GED equivalent


•Reads and speaks fluent English


•Ability to read and adhere to all policy and procedure manuals


•Strong retail background with time spent in sales, operations or management within stores


•Ability to work quickly and accurately in a deadline-driven environment


•Capable of multi-tasking and organizing large volumes of work


•Self-directed and able to work with minimal supervision


•Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems


•Ability to read and adhere to all policy and procedure manuals

Knowledge / Skills Requirements:


•Excellent communication skills, both verbal and written


•Ability to mitigate problems quickly and possess strong problem solving skills


•Attention to detail with ability to manage program metrics and deliver on goals


•Passionate about providing Relentless Customer Care


•Capable of multi-tasking and organizing large volumes of work


•Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems


•Ability to work a flexible schedule including nights and weekends


•Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:


•Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed


•Ability to push/pull receiving equipment weighing up to 500 lbs.


•Capable of operating a computer and other electronic equipment


•Ability to stand for long periods of time


•Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)


•Capable of twisting, bending, and stooping


•Ability to work at a safe and steady pace by using all safety equipment as directed


•Ability to work a flexible schedule including nights and weekends