Current jobs related to Guest Services Representative - Charlottesville, Virginia - Omni Hotels

  • Guest Services Representative

    2 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Services AgentBecome a valued member of our team as a Guest Services Agent at The Boar's Head Resort. As a key player in delivering exceptional guest experiences, you will be responsible for creating lasting impressions and ensuring our guests feel welcome and cared for throughout their stay.Key Responsibilities:Courteously greet and register guests,...

  • Guest Services Representative

    2 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Become a valued member of The Boar's Head Resort team as a Guest Services Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Courteously greet and register guests, adhering to Forbes Travel Guide Standards and company policies.Verify reservation details,...

  • Guest Services Representative

    1 month ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Services AgentBecome a valued member of our team at The Boar's Head Resort as a Guest Services Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Courteously greet and check-in/out guests, adhering to our high standards of service.Reconfirm...

  • Guest Services Representative

    4 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Services AgentBecome a valued member of our team at The Boar's Head Resort as a Guest Services Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.Key Responsibilities:Guest Registration and Check-out: Courteously greet and register guests, while following proper...

  • Guest Services Representative

    2 days ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    Guest Services Agent RoleBecome a valued member of our team as a Guest Services Agent at The Boar's Head Resort. As a Guest Services Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Guest Check-in/Check-out: Courteously greet and register guests,...

  • Guest Services Representative

    1 month ago

    Charlottesville, Virginia, United States Westminster Canterbury of the Blue Ridge Full time

    Job SummaryThe Guest Services Member plays a vital role in ensuring a safe and pleasant experience for residents, staff, and visitors of Westminster Canterbury of the Blue Ridge. This position is responsible for providing exceptional customer service, managing the gate house and reception area, and serving as a visual security presence.Key...

  • Joy Creator/Guest Service Representative

    1 week ago

    Charlottesville, Virginia, United States Nothing Bundt Cakes Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a Joy Creator, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized bakery environment.Key Responsibilities:Promptly greet and assist guests with a...

  • Guest Services Representative

    1 month ago

    Charlottesville, Virginia, United States Westminster Canterbury Full time

    Guest Services MemberWestminster-Canterbury of the Blue Ridge is seeking a highly skilled Guest Services Member to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents, staff, and visitors.Responsibilities• Provide a warm and welcoming experience for all guests, ensuring a safe and...

  • Guest Service Ambassador

    2 weeks ago

    Charlottesville, Virginia, United States Schulte Full time

    Job Title: Guest Service RepresentativeCollegiate Hotel Group is seeking a talented Guest Service Representative to join our team at Graduate Charlottesville. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.Key Responsibilities:Greet guests warmly...

  • Joy Creator/Guest Service Representative

    4 weeks ago

    Charlottesville, Virginia, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly energetic and customer-focused individual to join our team as a Joy Creator/Guest Service Representative. As a key member of our bakery team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized bakery environment.Key ResponsibilitiesProvide outstanding...

  • Guest Services Associate

    1 month ago

    Charlottesville, Virginia, United States Thomas Jefferson Foundation Full time

    Guest Services SpecialistJob Summary:We are seeking a Guest Services Specialist to join our team at Monticello. As a key member of our staff, you will be responsible for ensuring our guests have a welcoming and enjoyable experience.Key Responsibilities:Assist with timed ticketing and security screening processesManage lines and provide information to guests...

  • Joy Creator/Guest Service Representative

    2 days ago

    Charlottesville, Virginia, United States Nothing Bundt Cakes Full time

    Responsibilities:Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.Process guest orders efficiently and...

  • Customer Service Representative

    2 days ago

    Charlottesville, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a welcoming and engaging experience.Take...

  • Customer Service Representative

    7 days ago

    Charlottesville, Virginia, United States Tiger Fuel Company Full time

    Are you a people person looking for a dynamic and dependable work environment? We're seeking a Customer Service Representative to join our team at Tiger Fuel Company. As a key member of our Deli team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your duties will include food preparation,...

  • Customer Service Representative

    1 month ago

    Charlottesville, Virginia, United States Sentara Full time

    Customer Service RepresentativeSentara is seeking a highly skilled Customer Service Representative to join our Clinical Access Centralized Scheduling Department. As a key member of our team, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral work.Key...

  • Customer Service Representative

    7 days ago

    Charlottesville, Virginia, United States Virginia Supportive Housing Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Virginia Supportive Housing. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents and guests.Key Responsibilities:Conduct walk-through inspections of common areas, units, and...

  • Customer Service Representative

    4 weeks ago

    Charlottesville, Virginia, United States Sentara Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls, addressing eligibility, claim, and payment issues, and performing patient scheduling and referral...

  • Customer Service Representative

    2 days ago

    Charlottesville, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of...

  • Guest Services Ambassador

    3 days ago

    Charlottesville, Virginia, United States Westminster Canterbury of the Blue Ridge Full time

    Guest Services Member Job SummaryThe Guest Services Member plays a vital role in ensuring a safe and pleasant experience for residents, staff, and visitors of Westminster Canterbury of the Blue Ridge. As the first point of contact, this individual sets the tone for the community's success.Key ResponsibilitiesProvide exceptional customer service, answering...

  • Ticketing and Guest Services Specialist

    4 weeks ago

    Charlottesville, Virginia, United States Monticello Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Ticketing Specialist to join our team at Monticello. As a key holder and tour and event expert, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.Key ResponsibilitiesOpen and close registers, interact with guests, and make change for...

Guest Services Representative

2 months ago

Charlottesville, Virginia, United States Omni Hotels Full time

Position Overview:

As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring that each guest receives a warm and memorable welcome, as well as a smooth departure experience. This position serves as the first point of contact for guests, embodying the essence of our brand and setting the tone for their stay.

Key Responsibilities:

  • Facilitate guest check-ins and check-outs in accordance with our service standards and operational procedures.
  • Establish accurate accounts for each guest based on their preferences, including room type and payment method.
  • Manage room assignments and ensure all special requests are fulfilled.
  • Prepare key packets for pre-registered guests.
  • Communicate essential guest information to relevant departments to ensure a seamless experience.
  • Uphold the confidentiality of all guest and hotel information.
  • Demonstrate meticulous attention to detail to guarantee the security of guest room access.
  • Adhere to all accounting standards to ensure accurate billing and adjustments.
  • Maintain comprehensive guest history files.
  • Address room changes promptly and efficiently.
  • Document and escalate guest requests, complaints, or issues to the appropriate personnel for resolution.
  • Monitor and distribute guest faxes as needed.
  • Resolve any discrepancies in room status reports with the housekeeping team.
  • Maintain up-to-date knowledge of hotel features, services, and promotions.

Qualifications:

  • Excellent verbal and written communication skills in English.
  • Proficient in data entry and computer systems.
  • Ability to collaborate effectively with colleagues across departments.
  • Strong mathematical skills for accurate calculations.
  • Quick thinking and decisive problem-solving abilities.
  • Strong organizational skills with the ability to prioritize tasks.
  • Ability to thrive in a fast-paced environment with multiple arrivals and departures.
  • Previous experience in hotel front desk operations is highly desirable.
  • Experience in cashiering and customer service training is preferred.

Compensation:

The pay rate for this position is $17.50 per hour for 1st and 2nd shifts, and $18.50 for overnight shifts.