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Surgical Services Scheduler
2 months ago
As a vital member of the Scheduling Office, the Surgery Scheduler plays a crucial role in managing the daily operating room schedule and associated documentation efficiently and accurately.
Key Responsibilities:
1. Procedure Scheduling:
- Identify and confirm orders in the system, ensuring procedures are scheduled accurately in Epic systems such as OpTime, Cupid, or Radiant.
- Review case orders for completeness and accuracy, addressing any discrepancies with the ordering provider.
- Coordinate with vendors and clinical teams to arrange special grafts and tissues as required.
- Adjust the scheduling grid to align with time and room requirements, providing estimates for case durations based on historical data.
- Manage rescheduling of surgical cases and communicate changes to relevant parties.
2. Appointment Coordination:
- Schedule patient appointments with the appropriate providers, ensuring all necessary information is included.
- Utilize advanced scheduling tools to facilitate efficient appointment coordination, including Pre-Op and Post-Op visits.
- Maintain up-to-date knowledge of scheduling applications and processes to ensure accuracy in appointments.
3. Effective Communication:
- Educate patients on pre-surgery requirements and expectations to alleviate anxiety.
- Communicate vital updates regarding the surgical schedule to all affected parties.
- Manage provider calendars and ensure efficient use of operating room time.
4. Patient Advocacy:
- Assist patients in navigating the healthcare system, ensuring they have access to necessary resources.
- Address patient concerns and inquiries regarding scheduling and procedures.
5. Collaboration and Teamwork:
- Work collaboratively with healthcare teams to ensure smooth operational flow.
- Provide cross-coverage for registration and scheduling as needed.
Qualifications:
- High School Diploma or equivalent required; Associate's Degree in a related field preferred.
- Minimum of 3 years' experience in a clinical setting in an administrative role is required.
- Proficient in communication, problem-solving, and computer applications, including MS Office and Epic.
Work Environment:
- This position requires prolonged periods of sitting and frequent use of computer systems. Attention to detail and effective communication skills are essential for success in this role.
At the Commonwealth of Virginia, we are committed to fostering a diverse workforce that reflects the communities we serve. We encourage all qualified applicants to consider joining our team.
