Service Contracts Administrator

4 weeks ago

Nashville, Tennessee, United States Philips Full time
Job TitleService Contracts AdministratorJob Description

533091 Service Contracts Administrator (Nashville, TN)

The Service Contracts Administrator possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP systems, and manages service contracts throughout their lifecycle.

Your role:

  • Coordinate and administer all phases of service contract management, including but not limited to: Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
  • Analyzing and limiting business risks, ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies. Creating customized, timely and accurate invoicing per terms of service contract.
  • Confirming a valid path to cash, ensuring revenue recognition is in line with finance requirements, adjust contracts related to disputes, cancellations, partner changes, and price changes.
  • Demonstrated success in navigating difficult conversations with customers and business partners, serve as the point of contact for other team members and internal and external customers, communicating directly with customers to obtain new or updated purchase orders and address questions about contract language. Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
  • Possess extensive knowledge in departmental systems and tools, creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements, communicating contract policies and practices to the internal business partners.
  • Create and maintain departmental procedures, In-depth knowledge of cross functional processes and quality impact throughout the value chain. Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.

You're the right fit if:

  • Bachelor's degree in business or related field preferred, or equivalent experience.
  • 3+ years' experience in sales support within a customer service and or contract processing environment.
  • Passion for customer experience, operational excellence and continuous development. Eager to take on new tasks/responsibilities; develops and shares best practices.
  • Excellent and concise oral and written communication skills, including active listening, strong interpersonal skills, with positive attitude. Strong organizational skills and aptitude for detail.
  • Ability to work in a fast-paced environment, advocating change.
  • Proven ability to use good judgment and make confident decisions under defined policies and procedures.
  • Intermediate to advanced skills in MS Office (Word and Excel), intermediate math skills and business acumen, proficient typing and 10-key data entry by touch and familiar with working in CRM and ERP systems.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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