Customer Service Associate

1 month ago

Washington, Washington, D.C., United States Wawa Full time
Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:
  • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Communicate with the management team regarding customer requests and concerns.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
  • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  • Complete other tasks as assigned by store management.

Essential Functions:

  • Ability to work well individually as well as in a team environment
  • Good communication skills
  • Excellent customer service skills
  • Ability to learn FSRA process and procedures and demonstrate on a daily basis
  • Ability to work overtime as needed
  • Ability to multi-task in fast paced environment
  • Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
  • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
  • Must be able to lift and carry up to 35 lbs
  • Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
  • Must be at least 16 years old
  • Must have reliable transportation
  • Must wear slip resistant shoes at all times
  • Must be able to tolerate exposure to cleaning products

Basic Qualifications:

  • Pursuit of or high school diploma or equivalent, preferred
  • Prior food service and/or customer service experience preferred

The hourly range for this position is $ $21.50 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am. Extensive benefits* are available for eligible Wawa Associates. These include health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off and access to other benefit and wellness programs.

*Eligibility for Wawa Benefits is defined under the terms of the plan.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

  • Customer Service Associate

    1 week ago

    Washington, Washington, D.C., United States SP+ Full time

    Job OverviewCompany MissionAt SP+, we are committed to our guiding principle: "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to enhance the experiences of those we serve. This commitment is reflected in our talented workforce and advanced technology, which together ensure that every moment...

  • Customer Service Associate

    1 week ago

    Washington, Washington, D.C., United States Lafayette Federal Credit Union Full time

    Job OverviewNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. We are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.About Lafayette Federal Credit Union: We are honored to be recognized as one of USA Today's Top Workplaces of 2024. Our organization is expanding, and we are in...

  • Retail Operations Associate: Customer Service

    1 day ago

    Washington, Washington, D.C., United States Leap Full time

    Job Description**About Leap**Leap is a retail technology company that helps e-commerce brands establish brick and mortar stores. We are seeking Part-Time Operations Associates who are eager to make a direct impact on the experience of our customers and the success of our stores.**Key Responsibilities**Support the execution of key operational functions,...

  • Customer Service Representative

    4 days ago

    Washington, Washington, D.C., United States TJX Companies, Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at TJX Companies, Inc. As a Customer Service Representative, you will play a critical role in ensuring a positive customer shopping experience in our store. You will be responsible for maintaining a strong store partnership with store teams and...

  • Customer Service Specialist

    5 days ago

    Washington, Washington, D.C., United States Blind Industries and Services of Maryland Full time

    Job OverviewAt Blind Industries and Services of Maryland, we are committed to creating opportunities and fostering independence for individuals who are blind or visually impaired. Our innovative rehabilitation programs and diverse career paths empower people of all ages.We are seeking dedicated individuals to join our team in a dynamic and fast-paced retail...

  • Customer Service Retail Specialist

    4 days ago

    Washington, Washington, D.C., United States The UPS Store Full time

    Job OverviewThe Center Associate is responsible for providing exceptional customer service to all retail clients by managing and processing packages for courier delivery and operating various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. The Associate skillfully guides our esteemed customers by offering...

  • Environmental Services Associate

    4 days ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    Environmental Services AssociateWe are seeking a highly motivated and detail-oriented Environmental Services Associate to join our team at MedStar Health. As an Environmental Services Associate, you will play a vital role in maintaining a clean and safe environment for our patients, staff, and visitors.Key ResponsibilitiesEnvironmental Cleaning and...

  • Field Service Technician

    4 days ago

    Washington, Washington, D.C., United States Hobart Service Full time

    About Hobart Service Hobart Service, an Illinois Tool Works Company, is a leading provider of commercial food equipment service solutions with over 120 years of experience. We have a nationwide network of over 1,700 associates dedicated to providing exceptional customer service and support. Job Summary As a Field Service Technician, you will play a vital...

  • Customer Service Representative

    1 week ago

    Washington, Washington, D.C., United States District Doughnut Full time

    Join Our Team as a Retail Associate at District DoughnutAre you passionate about providing exceptional service and sharing delightful treats? District Doughnut is on the lookout for motivated individuals to become part of our team dedicated to gourmet pastries. As a Retail Associate, you will play a key role in engaging with customers, showcasing our...

  • Customer Support Associate

    4 days ago

    Washington, Washington, D.C., United States Domino's Franchise Full time

    Become a Part of Our Dynamic TeamWe are in search of motivated individuals to join our organization as a Customer Support Associate or Shift Supervisor/Pizza Artisan. Whether you prefer not to drive or lack a driving license, we welcome your application. Our company is locally owned and operated, providing both part-time and full-time employment...

  • Culinary Service Associate

    4 days ago

    Washington, Washington, D.C., United States Perkins Management Services Company Full time

    Job OverviewPosition Summary:Perkins Management Services is in search of dedicated Culinary Service Associates to support our operations. The primary duties encompass a variety of responsibilities aimed at ensuring a smooth dining experience for our clients.Key Responsibilities:Assist in the preparation and serving of meals to patrons in a dining...

  • Culinary Service Associate

    1 week ago

    Washington, Washington, D.C., United States Aerotek Full time

    Job OverviewPosition Title: Culinary Service AssociateAs a Culinary Service Associate, you will play a crucial role in delivering exceptional food service to our patients. Your responsibilities will include:Preparing and organizing meal trays for patients based on their dietary preferences and selections, ensuring accuracy and compliance with dietary...

  • Customer Service Cashier

    1 week ago

    Washington, Washington, D.C., United States Sugarfire Smoke House Full time

    Join Our Team at Sugarfire Smoke HouseAs we prepare for the bustling BBQ season, we are looking for enthusiastic individuals to fill the role of Front of House Associate. This position is essential in creating a welcoming atmosphere for our guests.Key Responsibilities:Engage with customers warmly and professionally.Process orders both in-person and via...

  • Customer Engagement Associate

    1 week ago

    Washington, Washington, D.C., United States T-Mobile Full time

    Join Our Innovative TeamT-Mobile is at the forefront of technological advancement, and we invite you to be part of a team that is reshaping the wireless industry. Our commitment to customer service and cutting-edge solutions sets us apart. We are looking for passionate individuals to grow with us and make a significant impact.Position OverviewThe Retail...

  • Customer Care Associate

    1 week ago

    Washington, Washington, D.C., United States Green Sleeves Full time

    Job OverviewThis position offers the flexibility of remote work.At Green Sleeves, we are dedicated to nurturing the environment and enhancing urban landscapes. Our mission involves caring for young trees in challenging urban settings, collaborating with various organizations to foster sustainable growth.We are seeking a Customer Service Representative to...

  • Field Service Technician

    5 days ago

    Washington, Washington, D.C., United States Hobart Service Full time

    Entry Level Field Service TechnicianFull-time positionFLSA Status: Non-ExemptCompany Overview:Hobart Service, a subsidiary of Illinois Tool Works, has been a leader in the industry for over a century, providing reliable Commercial Food Equipment Service Solutions. With a workforce of over 1,700 dedicated professionals across the nation, we pride ourselves on...

  • Customer Support Associate

    4 days ago

    Washington, Washington, D.C., United States Oppenheimer & Co. Inc. Full time

    Job OverviewAbout Us:Oppenheimer & Co. Inc. is a prominent middle-market investment banking firm and comprehensive broker-dealer. Established in 1881, our organization is involved in a wide array of activities within the financial services sector, including retail securities brokerage, institutional sales and trading, investment banking (covering both...

  • Customer Service Representative

    1 hour ago

    Washington, Washington, D.C., United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...

  • Customer Service Rep

    1 month ago

    Washington, Washington, D.C., United States Domino's Full time

    Customer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.Your job responsibilities would include (but are not limited to):Greeting...

  • Customer Service Representative

    6 days ago

    Washington, Washington, D.C., United States State of Indiana Full time

    Customer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at the Indiana Bureau of Motor Vehicles. As a representative, you will play a vital role in providing exceptional service to Hoosiers, assisting with driver and vehicle services.Key Responsibilities:Conduct customer transactions with...