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Customer Service Retail Specialist
2 months ago
The Center Associate is responsible for providing exceptional customer service to all retail clients by managing and processing packages for courier delivery and operating various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. The Associate skillfully guides our esteemed customers by offering precise information about our diverse range of products, services, and cost-effective solutions, demonstrating expertise in industry best practices.
Key Responsibilities- Provides exemplary customer service to walk-in clients and responds to phone inquiries.
- Practices active listening with customers, team members, and management.
- Takes initiative to understand and address the customer's shipping requirements, presenting suitable solutions.
- Actively learns about all product and service offerings, alternative solutions, and current industry trends.
- Operates all equipment, software, and devices proficiently and is willing to mentor others.
- Ensures a clean, organized, and safe work environment.
- Completes additional tasks as assigned.
- May be responsible for opening and/or closing the store and conducting end-of-day accounting procedures.
- High school diploma or GED is required.
- Proficient in computer applications, including Microsoft Office and Adobe Suites.
- Excellent telephone communication skills.
- Strong verbal and written communication abilities, including spelling and basic math.
- Reliable, responsible, and punctual.
- Able to lift over 50 pounds.
- Maintains a neat, clean, and professional appearance.
- Highly organized with attention to detail.
- Professional and dependable work ethic.
- Must be a motivated self-starter with a drive for success.
- Non-smoking environment.
- Experience in retail or customer service is preferred.
- Two years of experience in graphic design or the print industry is advantageous.
- Opportunities for advancement.
- Employee discounts available.
- Direct deposit for payroll.
- Transportation assistance offered.
- Clothing allowance provided.
- Uniforms supplied.
The UPS Store operates as independently owned small businesses. Our team members are like family, sharing a commitment to grow the business and deliver outstanding customer service.
