Operations Coordinator

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Develop, lead and/or support the implementation and execution of work plans, operational goals and business initiatives as required. Monitor monthly results. Maintain active involvement in the operations organization as required to maintain a high performance organization, reliable delivery services, and optimize the practices, policies, procedures and programs to operate the transmission and distribution systems in a safe, reliable and efficient manner with the welfare of employees, customers, the public and shareholders in mind. Responsible for the continuous assessment of the organization in the areas of productivity, resource utilization, labor strategy, adherence to standards and work practices, implementation of root cause investigation corrective actions, and performance indicator analysis. Identifies performance gaps and develops appropriate programs to achieve "best in class" status. Provide leadership to develop, coordinate and implement strategic initiatives to achieve top quartile performance. This may include leading and/or managing work teams in support of work plans, operational goals, business initiatives and financial results. May develop and monitor consistency of labor strategies involving employees covered under a collective bargaining agreement. Support management in the implementation of plans to achieve business goals, savings targets, and the rollout of supporting employee programs. May lead and support development of 5-year long-range plan, detailed budgets, work plans, financial forecasts and funding opportunities / savings. May lead and support compliance commitments with external regulatory agencies. This position will maintain an on-going interface with various organizations and regional groups in areas such as decision analysis, technical needs, planning and execution of special projects. Maintain and apply a working knowledge of the Exelon Management Model for business controls and meet management's expectation for conducting effective business. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Identify performance gaps resulting from Root Cause Investigations and Utility Best Practices. Develop appropriate performance improvement plans and monitor execution in compliance of initiatives in order to assure the highest levels of customer services and to achieve Exelon's safety, reliability and performance goals (10%)
• Provide leadership to and development of the management team. Provide accurate and timely feedback regarding performance and operations. Assist in conducting performance planning and appraisals. Identify opportunities for growth and learning. (20%)
• Owner of financial ITN's providing support for Departmental budgets. Communicate and execute work activities directed at achievement of business plans and business unit objectives. Manage costs with appropriate capital and maintenance investments. (10%)
• Develop and maintain an environment that fosters a high-performance culture and a learning organization. Leads management team in promoting diversity. Serves as a change agent for business initiatives and assures the human element is understood and considered. Assure timely recognition of employee contributions. (30%)
• Establish, maintain and improve relationships with other departments in Exelon. (10%)
• Direct work activities to effectively facilitate the Collective Bargaining Agreement. Facilitate grievance resolution with local union representatives (20%)

JOB SCOPE

• Identify key factors that provide a measure of the position's impact on the organization.
• Total Number of Direct Reports: 0 Management (PECO T&S 2 Management)
• Total Number of Reports: 0 Management 0 Bargaining Unit
• Financial Scope (Budget, Expenditures, Funding, Revenue, etc.) Assist in the coordination of the operations budget.
• Actions have a direct impact on reliability, particularly CAIDI / SAIFI and customer satisfaction goals, and the public, political, and regulatory opinion of the company.
• Position operates autonomously with wide latitude for independent actions and decisions.
• Responsible for the continuous assessment and development of initiatives for the Operations organization in the areas of productivity, resource utilization, labor strategy, adherence to standards and work practices, implementation of root cause analysis corrective actions and key performance indicator analysis.
• Monitors and performs gap analysis on the planning, implementation and execution of maintenance and reliability programs.
• Monitor consistency of labor strategies involving employees covered under the collective Bargaining Agreement.
• Support Operations in the management of the operating budget and work plans
• Support Operations in emergency response to restore continuity of service to customers by serving in various Storm Restoration Plan roles requiring on-call responsibilities.
• The job requires daily interface with Senior Leadership within Operations. The ability to work independently is considerable, and requires scheduling activities with varying levels of management, developing and coordinating the Operations financial prioritizations and business results processes, major initiatives for employee programs, and developing critical contacts within Operations, as well as a variety of external organizations and consultants. Expectation is to make key decisions affecting the performance reporting, savings tracking, and employee activities. The position is highly visible and the ability to influence and build relationships across the organization, into the work force, and among the leadership team is critical.

MINIMUM QUALIFICATIONS

• Bachelor's Degree and 8-10 years of experience in various engineering, construction or operating assignments, or 12-14 years of industry experience without a degree.
• Financial and budgeting knowledge.
• Demonstrated knowledge and understanding of electric distribution and/or transmission systems.
• Management skills including decisiveness, judgment, negotiation, motivation, and innovation.
• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
• Demonstrated ability to develop and implement process enhancements and efficiencies including new technology.
• Demonstrated business acumen, customer awareness and ability to create value.

PREFERRED QUALIFICATIONS

• Graduate Degree or Graduate level work in Engineering, Business Administration or related field is desirable.
• Strong background in protection and control, networking and Scada protocols.
• Demonstrated ability to lead teams that result in performance improvements in safety, productivity, customer relations and reliability.
• Knowledge of collective bargaining agreements.
• Project Management experience.
• Experience in budget development.
• Demonstrated commitment to harness the strengths of individual differences for the common good of the corporation and its employees.