Service Coordinator

4 weeks ago


Odessa, United States Becker Wright Consultants Full time

JOB DESCRIPTION: The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc. JOB RESPONSIBILITIES:

• Coordinate all service calls.

• Opens, post, and close all SRO’s (Service Repair Orders).

• Ensure service technicians are at least 80% - 85% billable.

• Submit warranty claims with follow up to ensure factory pays claims.

• Handles all shipping and receiving duties.

• Answer all incoming service department calls first with as little consultation with mechanics as possible.

• Cold call old customers to do service work and get out old files for review.

• Assist in keeping ALL shop expenses to minimum.

• Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.

• Other duties, as assigned.


JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience

• Excellent interpersonal skills, proficient in oral and written communications

• Assembly experience preferred but not required

• Basic reading skills. Must be able to follow directions

• Customer service oriented

• Computer navigation and utilization skills with excellent Microsoft office proficiency

• Ability to perform work accurately and thoroughly

• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea • High attention to detail, time management, and self-motivation skills


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