Agency Relations Coordinator
1 month ago
Agency Relations Coordinator
Date: 8/1/24
Status: Hourly/Full time
Supervisor: Mark Matthews
Job Summary: The Agency Relations Coordinator will oversee aspects of the West Texas Food Bank agency network. They will develop and maximize partner relationships, resources and ensure compliance standards.
Duties and Responsibilities:
- Oversee agency application, evaluation, onboarding and agreement processes for agency partners
- Plans, implements, and evaluates agency strategies to include, but not limited to agency compliance, agency growth, agency group structure, agency recruitment, agency training
- Respond to any necessary reporting systems to ensure alignment with our standard operating procedures
- Coordinate with other departments in the ongoing development and maintenance of agency network
- Build positive relationships with partner organization representatives
- Handles complaints from agencies, working to find solutions to problems and challenges
- Oversees database development (Oasis) and accuracy related to agency records
- Develop and oversee agency orientation and training
- Assist agencies with online ordering
- Learn and navigate our Primarius database
- Update and maintain agency files
- Conduct timely on-site visits to ensure partner agency compliance
- Coordinate start up of agency needs such and shelving, refrigerators, etc.
- Complete Serv Safe Food Safety training and assist agencies to use safe food practices
- Demonstrate a commitment to WTFB mission and to fighting hunger
- Display a desire to work with diverse populations using a compassionate, collaborative, and respectful approach
- Perform other related duties and assignments as required
Qualifications:
- Bachelor’s degree or 4 years food bank or related experience
- Skills in verbal and written communication and the ability to plan and organize multiple work tasks as well as good interpersonal communication skills are essential. Fluency in Spanish and English preferred
- Basic knowledge of MS Word, Excel and Outlook
- Knowledge of customer service principles and practices
- Demonstrate professionalism and speak respectfully when interacting with staff, volunteers and the general public
- High level of personal integrity and honesty
- Ability to work in all weather conditions
- Ability to work in office and outside setting
- Must pass a background check
- Operate personal vehicle on a daily basis when a food bank vehicle is not available
- Valid Driver License
Benefits:
- After 60 days
- Paid health and life insurance
- Generous paid time off (PTO)
- Optional 401K retirement plan with 5% matching
- Paid holidays
- Optional Aflac insurance
Position open till filled
Please send Resume to:
HR Director
Nancy Salcido
411 S Pagewood Ave
Odessa, TX 79761
nsalcido@wtxfoodbank.org
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