Client Services Coordinator
2 weeks ago
Position Overview:
The Client Services Coordinator plays a vital role in ensuring smooth operations within the organization. This position is essential for maintaining effective communication and support for both clients and staff.
Location: Odessa, MO
Compensation: $15.00 per hour
Employment Type: Full-time, eligible for benefits; standard hours are Monday to Friday, 9 am - 6 pm, with some flexibility required for additional shifts.
Key Responsibilities:
- Manage front desk operations, including reception duties.
- Perform data entry tasks and assist with client intake documentation.
- Verify insurance information and collect co-payments as necessary.
- Respond to all incoming calls and emails in a courteous manner, directing inquiries to the appropriate personnel.
- Handle daily mail distribution and maintain inventory of office supplies and personal protective equipment (PPE).
- Collaborate with the IT department to ensure all office equipment is functioning correctly.
- Adhere to daily schedules for client appointments and staff meetings.
- Maintain a tidy office environment.
Additional Duties:
- Comply with all HIPAA regulations and guidelines.
- Uphold the standards outlined in the employee manual.
- Stay informed about updates and changes, communicating them to the Office Supervisor.
- Perform other tasks as assigned.
Core Competencies:
- Regular attendance and punctuality.
- Participation in required training sessions.
- Commitment to service excellence and teamwork.
- Respect for diversity and collaborative relationships.
Desired Skills:
- Analytical thinking and problem-solving abilities.
- Adaptability to change.
- Strong oral and written communication skills.
- Ability to empower and support colleagues.
- Effective multitasking and organizational skills.
- Team-oriented mindset.
Qualifications:
Education: High School diploma or GED preferred.
Experience: Minimum of one year in a customer service role is required.
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and participates in E-Verify.
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