Service Operations Coordinator
2 weeks ago
JOB OVERVIEW: The Service Operations Coordinator will play a pivotal role in delivering service estimates and quotes to prospective clients. This includes pricing for parts, labor, travel, per diem, and shop supplies.
KEY RESPONSIBILITIES:
• Manage all service requests efficiently.
• Initiate, process, and finalize all Service Repair Orders (SROs).
• Ensure that service technicians maintain a billable rate of 80% to 85%.
• Process warranty claims and follow up to guarantee reimbursement from manufacturers.
• Oversee all shipping and receiving operations.
• Handle incoming service department inquiries with minimal consultation with technical staff.
• Reach out to previous customers to offer service work and review past files.
• Assist in minimizing all operational expenses.
• Track technician hours for both billable and non-billable work to identify efficiencies and cost-saving opportunities.
• Perform additional tasks as assigned.
QUALIFICATIONS:
• High School diploma or equivalent work experience.
• Strong interpersonal skills with proficiency in both verbal and written communication.
• Experience in assembly is preferred but not mandatory.
• Basic reading skills are required to follow instructions.
• Customer service orientation is essential.
• Proficient in computer navigation and Microsoft Office applications.
• Ability to execute tasks accurately and thoroughly.
• Strong problem-solving skills and the ability to generate innovative ideas.
• High attention to detail, effective time management, and self-motivation are crucial.
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