Overnight Guest Services Coordinator

2 weeks ago


Odessa, Texas, United States Hawthorn Suites by Wyndham Full time
Overnight Guest Services Coordinator

We are seeking a dedicated, attentive, and professional Overnight Guest Services Coordinator. Our commitment to excellence is reflected in our guest experiences.
This role is vital to the hotel's success, ensuring that guests receive a prompt and pleasant check-in experience after their travels. In addition to managing guest arrivals and departures, the Overnight Coordinator will address any guest concerns and help maintain a peaceful environment, allowing our guests to enjoy a restful night. Furthermore, this position entails accurately conducting nightly audits to ensure proper financial reporting and payment processing.

The ideal candidate will possess:
  • A minimum of 2 years of experience in a customer service role, ideally within the hospitality sector
  • Proficiency in computer systems
  • A strong passion for delivering exceptional customer service
  • Excellent multitasking and prioritization abilities
  • Skills in identifying and resolving issues
  • The capability to work independently (often the sole staff member on duty)
  • Strong organizational and administrative skills
  • The ability to remain composed while addressing guest inquiries and situations during nighttime hours
  • The stamina to stay alert and focused during extended periods of low activity
Key responsibilities include:
  • Facilitating guest check-ins and check-outs
  • Providing information about the local area and attractions
  • Preparing morning coffee and breakfast items
  • Engaging with guests to enhance their overall experience
  • Compiling and reviewing daily financial and operational reports
  • Ensuring a tranquil atmosphere by enforcing noise regulations and occupancy policies
  • Building strong relationships with local law enforcement during their visits
  • Collecting contact information for potential sales opportunities
  • Reporting maintenance issues such as lighting or property damage to management
  • Completing various administrative tasks as directed by the General Manager
  • Conducting routine property inspections to ensure a safe and quiet environment
We are looking for candidates interested in both part-time and full-time opportunities. Previous experience in hospitality is essential.

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