We have other current jobs related to this field that you can find below

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Cynet Systems Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to join our team at Cynet Systems.Position Title: Technical Support SpecialistLocation: Indianapolis, INEmployment Type: ContractPosition Summary:Key Responsibilities:Provide direct assistance to employees in resolving computer-related issues, while also educating users and addressing their...

  • Technical Support Specialist

    21 hours ago

    Indianapolis, United States Emarsys UK Ltd Full time

    Technical Support Specialist Indianapolis **Technical Support Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time...

  • Technical Support Specialist

    3 days ago

    Indianapolis, Indiana, United States RADcube, LLC Full time

    Position OverviewAs a Technical Support Specialist at RADcube, LLC, you will play a crucial role in assisting clients who utilize advanced monitoring and analytics solutions for their web and mobile platforms.Key Responsibilities· Deliver expert assistance to clients leveraging monitoring tools for their applications.· Diagnose and rectify technical...

  • Technical Support Specialist

    23 hours ago

    Indianapolis, United States Resultant Consulting Group Full time

    **Technical Support Specialist** * Indianapolis, IN, USA * Employees can work remotely * Full-time **Company Description** We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. The Resultant team...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Johnson Controls International Full time

    Position OverviewThe Technical Support Specialist plays a crucial role in delivering specialized assistance to Field Technicians. This position involves the remote programming of Communicators and Alarm Panels utilizing various proprietary software from manufacturers.Key ResponsibilitiesRespond to inbound inquiries from technicians seeking help with...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Compunnel Inc. Full time

    Position: Desktop Support TechnicianCompany: Compunnel Inc.Role Overview:As a Desktop Support Technician, you will be responsible for delivering exceptional technical assistance and support for desktop environments. Your role will encompass a variety of tasks aimed at ensuring optimal performance of client systems.Key Responsibilities:Implement service...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Full-Time - Tier 2 Technical Support SpecialistExperience in Managed Service Provider (MSP) Environment RequiredMust possess a Valid Driver's License with a clean driving recordOnsite role with On-Call responsibilities once every four monthsEssential QualificationsMinimum of 2.5 to 4 Years of Comprehensive IT Experience - Candidates who graduated in 2020 are...

  • CNC Programming Specialist – Technical Support

    2 days ago

    Indianapolis, Indiana, United States The Vertex Company Full time

    The Vertex Company is expanding and is in search of a CNC Programming Specialist – Technical Support to enhance our engineering team. Position Overview: We are looking for candidates to provide comprehensive engineering assistance within a machining environment. Key Responsibilities: Below is a selection of the responsibilities expected from a...

  • Technical Support Specialist

    7 days ago

    Indianapolis, United States EXOS TALENT Full time

    EXOS talent is continuing to grow! Our internal support practice is adding full-time Support Engineers and Analysts to the team. These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.• Provide technical support to end-users via...

  • Technical Support Specialist

    7 days ago

    Indianapolis, United States EXOS TALENT Full time

    EXOS talent is continuing to grow! Our internal support practice is adding full-time Support Engineers and Analysts to the team. These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.• Provide technical support to end-users via...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewCompany: Netfor, Inc.ABOUT USNetfor is dedicated to delivering exceptional customer support for both business clients and technology users. Our customers connect with us through various channels, including phone, email, and online chat, to receive top-notch service, help desk assistance, order processing, and field services.YOUR GROWTH WITH...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewCompany: Netfor, Inc.ABOUT USNetfor is dedicated to providing exceptional customer support for both business clients and technology users. Our customers reach out to us through various channels including phone, email, and online chat, ensuring they receive top-notch service, help desk assistance, order processing, and field services.YOUR GROWTH...

  • Junior Technical Support Analyst

    2 days ago

    Indianapolis, Indiana, United States Martek Global Services Inc. Full time

    Job OverviewMartek Global Services, Inc. is a recognized leader in providing a diverse range of IT solutions. We are currently looking for a Junior Technical Support Specialist to join our dedicated team. This role involves supporting various technological initiatives within the Department of Defense.Location: Stennis Space Center, MississippiKey...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States Vertical Talent Solutions Full time

    Position OverviewFull-Time - Tier 2 Technical SupportExperience in Managed Service Provider (MSP) Environment RequiredMust possess a Valid Driver's License with a clean driving recordOnsite Role - On-Call Rotation every 4 monthsEssential Qualifications2.5 to 4 Years of Comprehensive IT Experience - Recent Graduates are encouraged to applyFamiliarity with...

  • Technical Support Analyst

    2 days ago

    Indianapolis, Indiana, United States LS Solutions Full time

    Job OverviewPosition SummaryLS Solutions is a prominent global entity in the agricultural sector, dedicated to pioneering advancements in crop protection, seed development, digital farming, and comprehensive services.We are seeking an individual with a robust foundation in scientific principles and analytical capabilities. The ideal candidate will possess...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States The Sherwin-Williams Company Full time

    Program Overview The Technical Service Representative Development Program is a comprehensive 12–18-month initiative designed to immerse aspiring technical service representatives in various facets of the Coil Coatings Division. This program aims to equip participants with essential experiences that foster the development of critical skills necessary for...

  • Technical Support Specialist

    2 days ago

    Indianapolis, Indiana, United States The Sherwin-Williams Company Full time

    Program Overview The Technical Service Representative Development Initiative is a comprehensive program designed to last between 12 to 18 months, aimed at preparing future technical service representatives by immersing them in various facets of the Coil Coatings Division. This initiative is structured to provide essential experiences that cultivate...

  • Technical Support Specialist II

    2 days ago

    Indianapolis, Indiana, United States Elevance Health Full time

    Job Description Job Title: Field Support Analyst II Location : This position will operate in a hybrid model (remote and office) from our Elevance Health PulsePoint location. Elevance Health is a leading health organization committed to enhancing lives and communities. We are involved in managing government contracts for Medicare and collaborating...

  • Technical Implementation Specialist

    2 days ago

    Indianapolis, Indiana, United States Clinical Architecture Full time

    Job OverviewAbout UsClinical Architecture is a leader in healthcare technology solutions. Our dynamic team is composed of diverse professionals who blend creativity with technical expertise to tackle challenging issues that truly matter. We foster a supportive and relaxed work atmosphere, dedicated to providing top-notch solutions and outstanding client...

  • Technical Specialist

    4 weeks ago

    Indianapolis, United States Rose International Full time

    Date Posted: 07/30/2024 Hiring Organization: Rose International Position Number: 468368 Job Title: Technical Specialist Job Location: Indianapolis, IN, USA, 46278 Work Model: Onsite Shift: 3rd Shift M-F 9PM-5:30AM Employment Type: Temp to Hire Estimated Duration (In months): 2 Min Hourly Rate($): 21.50 Max Hourly Rate($): 21.50 Must Have Skills/Attributes:...

Technical Support Specialist

2 months ago

Indianapolis, United States Anchor Point Technology Resources Full time

The Service Desk provides computer support for hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Exemplary customer service skills are a requirement for this role, as providing excellent service to our users is an essential duty.

Computer Skills:

  • Windows 10/11 Operating System troubleshooting and configuration.
  • Microsoft O365 installation, configuration and troubleshooting.
  • Desktop/Notebook hardware installation, configuration and troubleshooting.
  • Computer peripheral and hardware installation, configuration and troubleshooting.

Essential Duties and Responsibilities:

  • Supports end users via phone and remote support tools.
  • Supports Microsoft O365 application issues.
  • Supports Microsoft Windows 10/11 on HP Desktops / Laptops
  • Documents all work done through ServiceNow Ticketing platform
  • Supports wireless connectivity for laptops and mobile devices.
  • Remote support using Bomgar Remote Desktop
  • Support remote connectivity via Cisco VPN client software.
  • Effectively manages time to make sure calls are responded to in timely manner.
  • Escalates calls to appropriate next tier support groups when necessary.
  • Attention to detail in all aspects of handling customer calls.
  • Participates in rotational after-hours support.
  • Image computers and prepares them for the end user deployment as needed.
  • Provides exceptional customer service to all users, ensuring their needs are met in a timely and efficient manner.

Requirements:

  • Strong customer service skills, with a proven track record of meeting or exceeding customer expectations.
  • 2 years of experience in IT support.
  • At least 2 years of experience in a customer service role.
  • Knowledge of ServiceNow a plus
  • Knowledge of Bomgar Remote Support a plus
  • CompTIA certifications or Microsoft Certifications a plus.
  • Excellent verbal and written communication skills.
  • Proven troubleshooting skills for both computer hardware and software.
  • Ability to work in a self-sufficient and independent manner.
  • Ability to handle multiple assignments including daily tasks and projects.