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Production Coordinator

3 months ago

Houston, Texas, United States NRG Full time

Welcome to the crossover of energy and home services. At NRG, we are fueled by our dedication to shaping a smarter, cleaner, and more interconnected future. At Airtron, a company under NRG, we go beyond just installing and maintaining heating and air conditioning systems. We are a close-knit team of diligent and committed professionals including technicians, installers, warehouse staff, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Come on board and discover the satisfaction of brightening our customers' days with a smile.

Job Overview:

The Production Coordinator will support the Production and/or Installation team and builders by handling a variety of tasks to ensure all operational and residential new construction needs are fulfilled.

Key Responsibilities:

  • Collaborate closely with the Production Manager and field staff to meet all builder and job requirements.
  • Work hand in hand with production management to schedule field staff for installations efficiently.
  • Coordinate with builders to ensure timely installations.
  • Dispatch, monitor, and follow up on the progress of field staff in completing assigned tasks.
  • Handle data entry, including recording timekeeping for field staff accurately.
  • Utilize emails, text messages, and other communication tools to streamline the allocation of manpower and resources throughout the day.
  • Resolve any scheduling or production conflicts effectively.
  • Make outbound customer phone calls, such as following up on permits and inspections, and rescheduling services.
  • Perform courtesy calls to builders.
  • Establish rapport and nurture long-term relationships with builders and stakeholders.
  • Adhere to all company policies and safety procedures.
  • Undertake any other assigned duties.

* Roles may differ by location.

Basic Requirements:

  • High School Diploma or GED equivalent.
  • 3-5 years of office experience, including substantial phone communication with customers.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Effective verbal and written communication skills in English.
  • Ability to work overtime with short notice; occasional weekend hours may be necessary.

Preferred Qualifications:

  • Prior experience in HVAC or construction environment.

Additional Skills and Abilities:

  • Customer-centric mindset.
  • Capable of working independently or as part of a team.
  • Strong written and verbal communication skills.
  • Aptitude for thriving in a fast-paced setting.
  • Exceptional organizational skills, attention to detail, and multitasking abilities.
  • Keenness to learn and collaborate with a team.
  • Positive attitude and team-oriented approach.
  • Relevant work experience can be substituted for formal education.
  • Ability to cultivate positive relationships with internal and external customers.
  • Willingness to collaborate with all levels of the organization.
  • Commitment to safety and promoting a safety-conscious culture.
Working Environment:
  • Office setting with an energetic atmosphere.
  • Dynamic and fast-paced surroundings.

Physical Demands:

  • Able to lift/move up to 20 pounds frequently.
  • Frequently required to bend, kneel, or crouch.
  • Capable of prolonged standing, walking, or sitting.
  • Good hearing and ability to understand speech and other sounds for safe operation of office equipment.
  • Corrected or natural vision with the ability to focus at various distances.
  • Can communicate orally to convey information effectively.
  • Skilled in entering data into a computer using a keyboard.
  • Proficient in using arms and hands for various tasks.

NRG Energy upholds a drug and alcohol-free workplace. Depending on the law and any relevant agreements, employees may undergo random drug testing, as well as post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title, and/or Salary adjustments may be made based on the candidate's experience and skills.

Official details are documented with Talent.