Production Operations Specialist
2 weeks ago
The Supply Chain Specialist I plays a crucial role in managing various activities related to assigned products and production processes, including forecasting, customer service, procurement, scheduling, inventory management, logistics, and invoicing.
Key Responsibilities- Oversee the CRM system, ensuring the accuracy of SAP order and forecast data, gathering sales insights, consolidating information, and providing availability updates for finished goods. Develop forecasts and coordinate the procurement of raw materials and intermediates to align with production schedules in collaboration with manufacturing sites.
- Process and fulfill customer orders while maintaining comprehensive job files and documentation. Provide exceptional customer service through effective communication throughout the order lifecycle.
- Design and manage production schedules to fulfill domestic customer orders, exports, and inventory requirements.
- Procure raw materials, intermediates, finished goods, packaging, and services to support production facilities, product lines, and customer needs. Collaborate with Corporate Procurement for designated material purchases.
- Coordinate the transportation of raw materials, intermediates, and finished products to meet domestic and international delivery requirements. Prepare and manage documentation for import/export brokers, truckers, freight forwarders, suppliers, and customers, ensuring timely delivery and expediting when necessary.
- Manage delivery, packaging, labeling, and shipments with third-party warehouses for assigned production facilities and product lines.
- Collect and document costs related to freight, storage, services, products, and metals for customer invoicing.
- Work closely with Accounting and Finance teams to utilize SAP for transaction recording and accounting. Assist in resolving issues, closing activities, and preparing customer invoices, including product pricing calculations.
- Support documentation requirements and processes to enhance operational reliability and continuous improvement, while also providing a foundation for training and backup support activities. Conduct operations in compliance with safety, health, and environmental standards.
- Educate colleagues and contract employees on relevant procedures and practices.
Education:
- Bachelor's degree in a relevant field is preferred, though equivalent work experience may be considered.
- Completion of two or more years of college education.
- Professional certification such as CPIM, CSCP, or CLTD is preferred.
Experience:
- Minimum of two years of experience in logistics, procurement, scheduling, or customer service, with a preference for experience in integrated supply chain operations.
- Experience interacting directly with production sites, customers, and suppliers.
- General understanding of domestic and global logistics, including transportation issues, rates, contracts, and cargo classifications.
- Willingness to travel as needed.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Proficiency in ERP software (preferably SAP) and Microsoft Office Suite or similar software.
- Exceptional organizational skills and attention to detail to meet deadlines effectively.
- Customer-focused with the ability to foster professional relationships in a diverse and challenging commercial environment.
- Strong critical thinking skills and a proactive approach to problem-solving.
Quality:
- Commit to the sustainability of Axens and ensure quality performance.
- Report any quality-related issues or non-conformities to management.
- Participate actively in all Axens policies for quality management.
- Assist in the continual improvement of an effective Integrated Management System in compliance with ISO 9001:2015.
- Support the achievement of quality management program goals and objectives.
Health and Safety:
- Take responsibility for personal and others' health and safety.
- Report health and safety incidents to management.
- Engage in all Axens policies and objectives regarding health and safety.
- Assist in improving the Integrated Management System in compliance with ISO 45001:2018.
- Support the achievement of health and safety goals and objectives.
Environmental:
- Commit to the sustainability of Axens and environmental protection.
- Report environmental concerns or incidents to management.
- Participate in all Axens policies regarding environmental protection.
- Assist in improving the Integrated Management System in compliance with ISO 14001:2015.
- Support the achievement of environmental management program goals and objectives.
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