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Insurance Customer Service Representative

3 months ago

Phoenix, Arizona, United States Insight Global Full time

An Insurance client of Insight Global is hiring a Customer Service Representative in the Phoenix, AZ area. This person will play an essential role in supporting the Client Managers in servicing and managing their commercial insurance clients. In this role, you will be responsible for assisting with day-to-day client activities, responding to client inquiries, preparing documents, and providing general administrative support to the Client Managers. You will have the opportunity to work closely with our clients and internal teams to ensure exceptional service delivery.

Requirements

  • At least 1-2 years of experience in a similar role in the commercial insurance industry

  • Proficient using EPIC systems must have

  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Proficiency in MS Office Suite, including Word, Excel, and Outlook
  • Ability to work effectively in a fast-paced, deadline-driven environment
  • Client-focused mindset and a commitment to providing exceptional service

Responsibilities:

  • Assist Client Managers with managing client accounts and requests
  • Respond to client inquiries and provide prompt and accurate information
  • Prepare and maintain client documentation, including certificates of insurance and endorsements
  • Coordinate and schedule meetings and client presentations
  • Assist with gathering and organizing data for client renewals and new business submissions