Bilingual Customer Service Representative

2 weeks ago

Phoenix, Arizona, United States Intoxalock Full time

Bilingual Customer Service Representative

Department: I-Customer Service

Location: Remote

Company Overview:

With over 25 years of expertise in ignition interlock solutions, Intoxalock is dedicated to assisting drivers in regaining their licenses after DUI charges while actively preventing impaired driving. Our extensive network includes over 2,600 installation sites nationwide, and we provide 24/7 customer support through our online platform.

Intoxalock is a company that values its employees. Last year, our innovative products prevented 160,000 attempts to start vehicles by intoxicated individuals. We are proud to have been recognized as a Top Workplace multiple times.

Role Overview:

The Bilingual Customer Service Representative plays a crucial role in managing a variety of incoming inquiries from our customers regarding their Intoxalock ignition interlock devices. The primary goal of this position is to ensure one-call resolution while educating customers about their IID requirements and regulations.

Key Responsibilities:

  • Efficiently handle a high volume of incoming calls.
  • Identify and evaluate customer needs to ensure satisfaction.
  • Provide accurate and comprehensive information using appropriate tools and methods.
  • Process customer payments as necessary.
  • Address customer complaints, offering suitable solutions and alternatives.
  • Maintain precise records of customer interactions.
  • Adhere to communication protocols, guidelines, and policies.
  • Ensure an exceptional customer experience.
  • Promote the latest products and services.
  • Perform additional duties as assigned.

Candidate Qualifications:

  • High School diploma or GED.
  • Minimum of 1 year of customer service experience, preferably in a call center environment.
  • Fluency in both English and Spanish (written and spoken).
  • Typing speed of 30+ words per minute.
  • Excellent verbal communication skills.
  • Proficient in problem-solving and conflict resolution.
  • Strong phone handling abilities and active listening skills.

What We Offer:

A comprehensive and competitive benefits package, along with an investment in your professional development and growth. Ongoing training will be provided following initial onboarding, ensuring you stay updated on operations and procedures through our online learning platform.

Join a company that has experienced significant growth over the past few years and continues to expand within the public safety sector.

Equal Opportunity Employer

Intoxalock is committed to a policy of equal employment opportunity, ensuring that all employment and advancement opportunities are available based on individual qualifications without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or status with regard to public assistance.

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