Insurance Customer Support Specialist
2 weeks ago
Company Overview
National General is a proud member of The Allstate Corporation, dedicated to staying ahead of our customers' evolving needs. We provide a range of insurance products, including home, auto, and health insurance, through a vast network of independent agents and direct-to-consumer channels.
Position Summary
The Customer Care Associate II plays a vital role in managing high volumes of inbound calls while delivering exceptional customer service related to property insurance. This position involves assisting borrowers and insurance agents by gathering detailed information, guiding them on submitting proof of property insurance, de-escalating calls, and addressing complaints.
What We Offer
- Starting pay of $18.00 per hour
- Four weeks of Paid Time Off from the outset
- No insurance license required
- Certification as a Great Place to Work
- Numerous opportunities for career advancement
- Comprehensive, multi-tiered paid training program
- Extensive benefits package
- This is not a sales role
- A performance-driven and results-oriented culture
If you are looking for a rewarding career in a dynamic environment where your contributions make a difference, this role may be the right fit for you.
Work Environment
This position is remote, but candidates must reside in the designated area.
Training Program
We offer a Trainee/Rookie Camp designed for motivated individuals seeking industry experience in customer support. Participants will receive paid classroom and hands-on training, focusing on basic insurance knowledge to assist with both inbound and outbound calls, research, and information gathering.
Key Responsibilities
- Assist customers with inquiries regarding property insurance
- Confirm payments of escrowed insurance premiums
- Meet and exceed established performance metrics
- Build and maintain relationships with team members and leadership
- Provide timely and accurate support to ensure customer satisfaction
- Maintain and update customer records in our systems
Qualifications
- High school diploma or GED
- Proven ability to deliver excellent customer service and foster customer relationships
- Strong computer skills and proficiency in MS Office applications
- Effective verbal and written communication skills
Compensation
The compensation for this role is competitive and commensurate with experience and qualifications.
Company Commitment
At National General, we believe in the power of collaboration. When you join our team, you gain an opportunity to enhance your skills, challenge the status quo, and make a positive impact in the community.
Diversity and Inclusion
National General Holdings Corp. is an Equal Opportunity employer. We welcome applications from all qualified individuals regardless of any characteristic protected by law.
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