Spanish-Speaking Customer Service Specialist
2 weeks ago
Incentive up to $3,000 for new hires
The primary goal of our Spanish Department is to deliver exceptional customer support to our policyholders and agents, fostering relationships and creating positive experiences, predominantly in Spanish. Our Spanish-speaking clientele is expanding rapidly, now representing nearly 30% of our total active policies.
Key Responsibilities:
- Support for policyholders
- Assistance for agents
- Verification of sales via phone
- Help with completing telephone applications
- Processing service requests
- Preparation and mailing of policy documents
- Management of Spanish translations
Qualifications:
- Fluency in reading, writing, and speaking both English and Spanish
- Self-motivated and driven team members
- Meticulous attention to detail
- Strong work ethic
- Collaborative team player
- Clear and professional communication skills (both verbal and written) in English and Spanish
Benefits Offered:
- Incentive up to $3,000 for new hires
- Competitive salary
- Company-sponsored continuing education
- Affordable medical and dental coverage after 30 days of employment
- Company-funded life insurance and both long and short-term disability insurance
- 401K plan with generous company matching and profit sharing
- Two weeks of paid vacation, one week of sick leave, plus three personal days
- Opportunity to work at the Home Office (HQ) with potential for a hybrid schedule.
What Sets Us Apart:
Our motto, "Good people doing good work," has been the cornerstone of our success. As a privately owned, family-operated business for over 58 years, we treat our employees as family members. We prioritize hard work, dedication, and standing out among peers over seniority. If you are eager to make a meaningful impact, we encourage you to consider this opportunity.
Londen Insurance Group, through Lincoln Heritage Life Insurance, serves approximately 1,000,000 policies and is recognized as the national leader in the Final Expense Market. We seek dedicated, hardworking, and customer-oriented individuals to become part of our expanding team. If you are passionate about helping others, thrive in dynamic environments, and wish to build a career with a stable and growing company that values and rewards hard work and commitment, we would like to hear from you.
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