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IT Operations Coordinator

3 months ago

Cambridge, Massachusetts, United States LanceSoft Full time

ACTUAL TITLE:
IT Operations Coordinator

Global R&D Discovery IT team is offering a tremendous opportunity for an experienced IT Operations Coordinator to play a vital role in the delivery of technology solutions of value to meet the expanding needs of global IT mission.

Come join a growing team and we strive to advance solution delivery to a technology-focused, global R&D mission.

Job Description:
Provides coordination of key R&D IT Programs and support for core team functions. Focus on management of global software license inventory, coordination, and communication. Serve as the liaison between IT teams and multiple vendors in a global operating environment. Server as a member of the team reviewing license programs, ensuring value and identifying opportunities for efficiency. Ensure success in other key recurring processes to ensure effective execution of IT Service Delivery for the team.

Responsibilities:

  • Partnering with the Global R&D IT Leadership to ensure effective coordination of IT services (internal or external) including
o License management (communication, survey, inventory, updates, timely coordination of renewal)
o Maintenace agreement management (communication, timely coordination of renewal)
o Vendor engagement and coordination (inquiries, quotes, and renewals)
o Access and Asset management (processing requests, provisioning assets/access, managing capacity, inventory, and reporting)
o Reporting (build, generate, deliver)
o Procurement (purchasing, purchase order request, receiving, inventory, returns)
o Communication (projects, services with customers, peers and vendors)
o Onboarding of new staff (communication, managing checklist items)
o IT Communications (internal and external) in support of G2D2 projects, services, and initiatives
o Internship/Co-op program coordination (posting, administration of the review and interview process)

  • Process Documentation (Ensure accurate, repeatable delivery for recurring processes)
  • Office administration, communication, and document/file organization
  • Meeting coordination, both internal and will external collaborators/vendors, including some minutes as needed
  • Respond to and address to customer requests for defined IT services
  • Managing shared calendar resources for global IT teams
  • Additional project or task participation as needed

Knowledge/Skills/Abilities Required:

  • 3-5 years of professional experience, preferably in an IT or financial analysis environment
  • Illustrated success in management of large programs, preferably in an IT environment
  • Experience with IT software licensing contracts and models, including software as a service (SaaS).
  • Organized, analytical, and highly detail oriented
  • Strong verbal and written skills
  • Strong customer service acumen
  • Self-motivated and willing to take initiative
  • Must possess a desire to learn new roles, processes, technology