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On-site Trust and Safety Counselor

3 months ago

Boise, Idaho, United States PSG Global Solutions Full time

Summary of Role:

Content moderators perform the crucial service of evaluating user-generated content for potential to harm others. Due to the nature of their work, they can be exposed to traumatic images and content. To promote wellness and healthy habits, content moderators must develop and maintain resilience to safeguard themselves from the potential harm inherent in their job.

The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one check-ins, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our counselors compassionately support employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success:

Our client offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members. Invested in you You'll have the ability to pursue your ambitions and grow your career.

We've got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Compensation

Day shift 8:00 am to 8:30 pm $36 per hour

Night shift 8:00 pm to 8:30 am - $40 per hour

Paid lunch, benefits, and paid time off included. Overtime opportunities. 24x7x365, and non-traditional shifts are available.

PRN available $42 per hour

Job Summary:

Engages content moderators in individual check-ins


• Complete monthly check-ins with onsite content moderators wherein the focus is to support overall wellbeing and functioning.


• Provide as needed brief interventions to support content moderator wellbeing.


• Maintains appropriate documentation in EHR for brief 15-20 minute check ins.


• Utilizes clinical skills (motivational interviewing, solutions-focused brief interventions) as indicated to build rapport and support wellness


• Provide as needed recommendations and referrals if long term support is indicated. Facilitates and leads wellness workshops


• Facilitates group wellness activities focused on topics such as:

Team building

Building resiliency

Mindfulness

Psychoeducation


• Provide access to additional wellness resources as needed. Provide staff assistance for onsite personnel


• Assess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate, and disruptive or critical event responses.


• Provide consultation to client leadership on concerns about employee safety or workplace behavior.


• Attend monthly business reviews.


• Provide new hire check in sessions and support offboarding of team members. Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations and environment


• Maintain reliable attendance and timely arrival being ready to work as scheduled.


• Maintain licenses in good standing, and related credentials if applicable.


• Miscellaneous duties as assigned by Program manager.


• Meet objectives for service quality.


• Documents all contacts with content moderation team accurately, completely, and concisely.


• Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.

Minimum Requirements


• Education: Master's degree in social work, Mental Health Counseling, Marriage and Family Therapy or a doctorate degree in Psychology


• Current state licensure, including:


• LMSW - Licensed Master Social Worker


• LPC - Licensed Professional Counselor


• LAMFT - Licensed Associate Marriage and Family Therapist


• LCSW - Licensed Clinical Social Worker


• LCPC - Licensed Clinical Professional Counselor


• LMFT - Licensed Marriage and Family Therapist


• Experience: Experience providing direct service in a behavioral health setting including assessment and case management.


• Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.


• A combination of graduate and bachelor's level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be considered.