Collections Counselor

1 week ago

Boise, Idaho, United States Idaho Housing and Finance Association Full time
Position Overview

The Idaho Housing and Finance Association is in search of a Late Stage Counselor I specializing in Collections to enhance our Mortgage Loan Servicing team. In this role, you will engage directly with borrowers who have fallen behind on their home loan payments. Your responsibilities will include making and receiving calls to provide essential financial guidance and counseling tailored to each borrower's loan situation. Our primary objective is to assist borrowers in retaining their homes, employing various loss mitigation strategies to achieve this aim.

Why Choose Us?

We are committed to uplifting lives and fortifying communities across Idaho. Our belief in the importance of housing opportunities, self-sufficiency, and economic growth drives our mission. We prioritize our employees, offering competitive compensation, comprehensive health benefits, and numerous opportunities for professional advancement.

Recognized as one of the "Best Places to Work" in Idaho for a decade, we invite you to be part of a dynamic organization that significantly impacts the lives of Idaho residents.

Key Responsibilities:

  • Offer precise guidance on payment methods based on individual loan circumstances.
  • Quickly evaluate loan statuses and borrower situations to provide appropriate assistance or referrals.
  • Deliver HUD Counseling services.
  • Assess borrowers for Home Retention Programs according to loan types.
  • Coordinate property inspections and manage property preservation efforts as dictated by servicing guidelines for FHA, FNMA, FHLMC, USDA, and VA.
  • Address delinquency through collection initiatives and borrower support programs.

Qualifications:

  • Preferred experience with loss mitigation programs and loan counseling.
  • HUD Counseling Certification to be obtained within six months of employment.
  • High School Diploma, GED, or equivalent experience is required.
  • 1-2 years of experience in mortgage servicing and/or collections is essential.
  • Strong attention to detail is necessary.
  • Team collaboration skills are a must.
  • Exceptional organizational and time management abilities are required.
  • Strong phone etiquette and customer service skills are essential.
  • Ability to exercise sound judgment is crucial.
  • Bilingual candidates are preferred.

Please note that the responsibilities outlined above are not exhaustive. Qualified candidates should be capable of performing essential functions with or without accommodations.

We are an Equal Opportunity Employer dedicated to fostering an inclusive and diverse workplace.

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