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Student Success Coordinator

3 months ago

Boca Raton, Florida, United States Lynn University Full time

Summary:
Reporting to the assistant director of student success, the student success coordinator will work on strategic initiatives to enhance the student experience. The student success coordinator will provide responsive, high-quality service to Lynn University students, parents, faculty and staff.

Job Description:

Essential duties and responsibilities

  • Identify, develop, implement and support student success initiatives that ensure that students have a positive experience at the university - resulting in increased persistence and graduation rates.
  • Assist students in navigating the academic, financial, social, cultural and athletic environments on campus by sharing resources, academic policies and important university dates/deadlines via text messages, phone calls, emails or in-person meetings.
  • Outreach to students with academic performance and attendance concerns via text messages, phone calls, emails or in-person meetings.
  • Coordinate intervention pathways and case management for students of concern via the student success CRM, Navigate360.
  • Execute all follow-up with students of concern and ensure positive case closure rates.
  • Resolve challenges proactively and remove barriers for students by partnering with faculty and staff to find optimal solutions.
  • Serve as a resource and assist with outreach to ensure students meet critical deadlines, including registering for classes, securing housing and providing payment.
  • Develop, maintain, promote and market various resource guides of student support services for students, faculty and staff to reference.
  • Plan events that connect students to resources on campus.
  • Other duties as assigned.
Required knowledge, skills, and abilities
  • Demonstrated ability to initiate projects, work independently and produce timely and positive results.
  • Excellent customer service, interpersonal, communication, leadership, organizational and programming skills.
  • Ability to comprehend, interpret and analyze data and the business process needs of the integrated functions of a complex administrative business system.
  • Proficient verbal and written communication skills.
  • Strong attention to detail to ensure accurate information is being shared with students.
  • Ability to train others and supervise student workers.
  • Demonstrated ability to efficiently and effectively solve problems independently.
  • Ability to work a varied schedule with flexible hours including weekends and evenings.
  • Demonstrated ability at planning and organizing multiple projects and tasks.
  • Ability to learn and apply institutional policies and procedures.
  • Knowledge of Microsoft Office and Apple tools with a willingness to learn various computer programs
Minimum qualifications
  • Bachelor's degree from a four-year college or university required. Candidates with a master's degree preferred.
  • One to three years of customer service experience preferred.
  • Valid driver's license and clean driving record.
Accreditation and equal opportunity

Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, , or ; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia or call for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at

For your health, Lynn University is smoke- and tobacco-free.