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Account Success Specialist

2 months ago

Boca Raton, Florida, United States Flybridge Staffing Full time

Company Overview: Flybridge Staffing is actively seeking a dedicated Customer Success/Account Manager to join our team. This role offers a hybrid work schedule, allowing for flexibility with two days of remote work each week.

Position Summary: In this pivotal role, you will be responsible for enhancing account retention and driving growth across corporate accounts nationwide. You will serve as the primary liaison, addressing inquiries and resolving issues effectively.

Key Responsibilities:

  1. Attractive salary package complemented by a performance-based bonus. This is not a commission-based sales position.
  2. Comprehensive benefits package including 401k.
  3. Join a stable organization that values professional development and career advancement.

Qualifications:

The ideal candidate will possess a Bachelor's Degree and a minimum of five years of experience in Customer Success, Account Coordination, or Account Management.

  • Oversee corporate accounts across the United States, fostering and expanding these vital relationships. Build and maintain productive, professional connections with corporate liaisons, ensuring timely and consistent communication.
  • Proactively identify client needs and resolve account-related challenges by investigating issues, devising solutions, collaborating with internal teams, and ensuring thorough follow-up.
  • Design and implement rollout and renewal strategies that promote high utilization rates among eligible participants.
  • Create, tailor, and deliver seminars, presentations, and meetings for existing and potential corporate account liaisons or members.
  • Regularly compile and analyze eligibility, participation, and budget reports for corporate account liaisons, developing strategies to enhance engagement.
  • Formulate growth strategies through the analysis of sales and utilization reports, alongside competitive intelligence research.
  • Encourage referrals from current clients and assist the Executive Director of Business Development in acquiring new corporate accounts.
  • Demonstrate professionalism through excellent telephone etiquette and strong interpersonal skills.
  • Exhibit the ability to work autonomously, prioritize tasks, and manage objectives with minimal supervision.
  • Possess a solid understanding of relevant business and budgeting systems, demonstrating flexibility to meet client needs.

Note: Sponsorship is not available for this position. Only U.S. Citizens, Green Card holders, or EAD holders will be considered. If your qualifications align with the requirements outlined above, we encourage you to submit your resume through our website. Our recruitment team will reach out to qualified candidates promptly.

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