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Customer Success Manager
2 months ago
Flybridge Staffing is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving account growth and retention across the US.
Key Responsibilities- Account Management: Manage corporate accounts across the US, cultivating and expanding relationships with corporate liaisons.
- Issue Resolution: Anticipate client needs and resolve account issues by investigating issues/challenges, developing solutions, and collaborating with internal departments.
- Rollout and Renewal Planning: Develop and execute plans for clients that produce a high utilization rate for eligible participants.
- Client Engagement: Develop, customize, and conduct seminars, presentations, and meetings with existing and prospective corporate accounts liaisons or prospective members.
- Reporting and Analysis: Proactively compile eligibility, participation, and budget reports for corporate account liaisons regularly and develop plans to generate engagement.
- Growth Strategy: Define growth strategy through analysis and interpretation of sales and utilization reports along with competitive intelligence research.
- Referrals and Business Development: Generate referrals from existing clients and support the Executive Director of Business Development to sign new corporate accounts.
- Professionalism and Independence: Exhibit a professional demeanor, using excellent telephone etiquette and positive interpersonal skills, and work independently with little supervision.
- A Bachelor's Degree and 5 years of experience in Customer Success, Account Coordination, or Account Management.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
