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Customer Success Manager

2 months ago

Boca Raton, Florida, United States Flybridge Staffing Full time
Customer Success/Account Manager

Flybridge Staffing is seeking a seasoned professional to fill a direct-hire position as a Customer Success/Account Manager for a client in the Boca Raton area. This role will involve a hybrid schedule of 2 days remote work. The ideal candidate will be responsible for supporting account retention and growth, managing corporate accounts across the US, and serving as the main point of contact for clients.

Key Responsibilities:
  • Manage corporate accounts across the US, cultivating and expanding relationships with corporate liaisons.
  • Anticipate client needs and resolve account issues by investigating issues/challenges, developing solutions, and collaborating with internal departments.
  • Develop and execute rollout and renewal plans for clients to produce a high utilization rate for eligible participants.
  • Develop, customize, and conduct seminars, presentations, and meetings with existing and prospective corporate accounts liaisons or prospective members.
  • Proactively compile eligibility, participation, and budget reports for corporate account liaisons regularly and develop plans to generate engagement.
  • Define growth strategy through analysis and interpretation of sales and utilization reports along with competitive intelligence research.
  • Generate referrals from existing clients and support the Executive Director of Business Development to sign new corporate accounts.
  • Exhibit a professional demeanor, using excellent telephone etiquette and positive interpersonal skills.
  • Ability to work independently, establish priorities, and manage objectives with little supervision.

Requirements:

  • Bachelor's Degree and 5 years of experience in Customer Success, Account Coordination, or Account Management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary plus bonus.
  • Excellent benefits and 401k.
  • A stable organization with room to grow.

Disclaimer: US Citizen, GC, EAD only. Please submit your resume to or on our website for consideration.