Client Success Specialist

2 weeks ago


Boca Raton, Florida, United States Flybridge Staffing Full time

Company Overview: Flybridge Staffing is actively seeking a dedicated Customer Success/Account Manager to join our client’s team. This position offers a hybrid work schedule, allowing for two days of remote work each week.

Role Overview: In this pivotal role, you will be responsible for enhancing account retention and driving growth initiatives. You will oversee corporate accounts nationwide, acting as the primary liaison to address inquiries and resolve issues efficiently.

Key Benefits:

  1. Attractive salary with performance bonuses. Note: This is not a commission-based sales position.
  2. Comprehensive benefits package including 401k.
  3. Stable organization with opportunities for professional advancement.

Qualifications and Responsibilities:

Applicants should possess a Bachelor’s Degree and a minimum of five years of experience in Customer Success, Account Coordination, or Account Management.

  • Manage and nurture corporate accounts across the United States, fostering and expanding these vital relationships.
  • Proactively address client needs and resolve account-related challenges by investigating issues, developing solutions, and collaborating with internal teams.
  • Design and implement rollout and renewal strategies that ensure high utilization rates for eligible participants.
  • Create, customize, and deliver seminars, presentations, and meetings for current and prospective corporate account liaisons.
  • Regularly compile and analyze eligibility, participation, and budget reports for corporate account liaisons, developing strategies to enhance engagement.
  • Formulate growth strategies based on sales and utilization reports, alongside competitive intelligence analysis.
  • Encourage referrals from existing clients and assist the Executive Director of Business Development in acquiring new corporate accounts.
  • Demonstrate professionalism through excellent telephone etiquette and strong interpersonal skills.
  • Exhibit the ability to work autonomously, prioritize tasks, and manage objectives with minimal supervision.
  • Understand relevant business and budgeting systems, adapting processes to meet client needs.

Note: This position does not offer sponsorship. Only U.S. Citizens, Green Card holders, or EAD holders will be considered. If your qualifications align with the above requirements, we encourage you to submit your resume for consideration.

Stay connected with us for updates on job openings and opportunities.



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