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Junior Client Success Coordinator

2 months ago

Boca Raton, Florida, United States Infinity Managment Group Full time

The Junior Client Success Coordinator plays a crucial role in managing the daily communications and interactions with existing clients as well as prospective customer leads. Being part of the Customer Service team requires a solid understanding of consumer engagement strategies and practices, regular reporting to the Director of Customer Outreach, and a strong display of motivation and professionalism to excel within our organization. As the Junior Client Success Coordinator demonstrates consistent proficiency, discussions regarding advancement into a more senior role will be initiated with the Director of Customer Outreach.

Key Responsibilities of the Junior Client Success Coordinator:

  • Meticulously track, organize, and document all interactions with current clients and potential leads, ensuring that all departments remain informed and aligned.
  • Maintain regular communication with existing customers and prospective leads to fulfill the membership objectives of the organization.
  • Investigate and resolve client issues by collaborating with other Customer Success Representatives who have successfully navigated similar challenges.
  • Participate in additional training sessions and workshops offered by the organization to enhance overall effectiveness.
  • Establish and nurture valuable relationships with clients to guarantee their satisfaction with the brand's offerings.
Preferred Qualifications for the Junior Client Success Coordinator:
  • A Bachelor's Degree is preferred; however, 1-3 years of customer service experience may be considered as a substitute.
  • Exceptional communication skills (both written and verbal), along with strong interpersonal, problem-solving, and customer service abilities are essential.
  • Availability to work a full-time schedule is required for this position.
  • Proven track record of consistently achieving and surpassing goals, demonstrating a strong customer-centric approach.