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Events Operations Manager
3 months ago
We are looking for a Events Operations Manager who will successfully execute all types of banquet events both large and small, requiring great communication & planning skills.
Manage Banquet service staff to ensure consistently flawless service to our clients and guests. Job requires the ability to multi task and a high level of attention to detail.
The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience.
Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed.
Can-do attitudes and respectful inclusive outlooks are greatly valued and expected of all team members.Responsibilities:
Hire, train, supervise, and participate in activities of banquet team including counseling, discipline, training and direction.
Create assignment sheets for staff on each event, detailing specific duties.
Perform pre-event meetings with Event Captains and Service staff to ensure setup, timing and menu knowledge. Oversees Service staff through duration of event.
Oversee day-of event needs for corporate and social events including vendor coordination, timing and client interface.
Meet with social clients 6-8 weeks prior to guide their menu selection, timeline development and floor plan layout.
Maintain communication with various departments to ensure all teams are up to speed on most relevant information by creating BEOs, floor plans and conveying changes.
Run and manage assigned events, including meeting with social clients 6-8 weeks prior to event to detail timing, floor plan and guide menu selections.
Main contact point for Sales Managers during BEO Meeting, coordinating all event day operations, managing flow of event from beginning to end.
Serve as liaison between Sales Manager and all operations departments and work in collaboration with each other to ensure a successful event.
Perform various administrative functions, including payroll, maintaining team member files, incentive programs, staff manuals, staff uniforms and jackets
Conduct server training classes including new hire server training, annual server retraining and TIPS training.
Special projects and assignments for continuous improvement.
Travel, as necessary, to different properties/venues
Keep work area clean and well organized
Attend and participate in all scheduled meetings and training sessions.
Perform all reasonable requests by the management team
Requirements
Position Qualifications include:
Minimum of two years of college level courses with an emphasis on business or communications preferred
Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred
CPR/First Aid certification preferred
Must have at least four years of food & beverage / restaurant experience, including two years of Banquet Service management
Must have good food and beverage knowledge, and a very high level of Banquet Service experience
Ability to operate computer in a Mac environment, including Word and Excel.
Excellent communication and interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to supervise a large staff and accomplish goals on a timely basis
Effectively conduct meetings, and maintain communication lines between team members and management personnel.
Ability to effectively deal with external and internal customers and ability to collect accurate information from these customers to resolve conflicts.
Excellent verbal and written communication skills, including ability to read, write, and speak the English language in order to effectively communicate with internal and external customers
Excellent knowledge in leading and supervising teams to ensure guest satisfaction.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
Must have a positive attitude about service, teamwork, and motivation to go above and beyond
Ability to work independently or in a team setting
Able to work flexible schedule in order to accommodate business levels.
Additional Skills
Flexible self-starter with attention to detail who is able to work in a fast-paced environment and support multiple projects at once
Solid written and verbal communication skills
Flexible with respect to the demands and hours needed in this role and be willing and able to work evenings and/or weekends to support the property team is a must
Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills
Physical Requirements:
Ability to safely and successfully perform the essential job functions, including meeting productivity standards.
Ability to maintain regular, punctual attendance
Must be able to lift and carry up to 30 lbs and push/pull up to 50 lbs
Ability to stand, bend, stoop on a consistent basis
Sufficient manual dexterity of hand in order to handle all sorts of banquet and kitchen equipment
Benefits
Team Benefits:
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Free Food & Snacks
Training & Development
Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals.
