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Operations Manager

2 months ago

Brooklyn, New York, United States Brooklyn Chamber of Commerce Full time
Job Overview

Position: General Manager
Employment Type: Full-time
Salary: $59,000 annually
Work Schedule: 30-50 hours per week, including evenings and holidays.

Company Overview:
Shipwrecked Brooklyn is a vibrant family entertainment venue featuring mini-golf, arcade games, a bar, escape rooms, dining options, and hosting for parties and special events.

Key Responsibilities:

  • Oversee all staff to guarantee efficient and effective business operations, including managing employee schedules and payroll.
  • Ensure exceptional levels of customer engagement and satisfaction.
  • Onboard new team members and provide ongoing training to current staff on updated policies, fostering a strong work ethic.
  • Prepare for events meticulously, ensuring that event spaces are thoroughly inspected to meet and exceed expectations.
  • Uphold cleanliness standards across all areas of the facility, including staff uniforms.
  • Communicate daily with ownership regarding employee concerns, maintenance issues, and other operational matters.
  • Address and resolve customer feedback and complaints effectively.
  • Encourage a positive and collaborative work atmosphere.
  • Manage scheduling and payroll responsibilities.

Note: Weekend and late-night availability is essential, as these are peak operational times. This leadership role requires a respectful, positive, and encouraging demeanor towards the staff.

Additional Requirement: A food handler's license from the city must be obtained within 60 days of employment. The company will cover the testing fee and celebrate your achievement upon certification.

Good Help Post: This job listing is provided by Good Help, a complimentary recruiting service that promotes active job openings on behalf of employers in Brooklyn. This is a Good Help job post and not for direct hire at the Brooklyn Chamber of Commerce.