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Customer Service Representative
3 months ago
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience .
From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer's needs.
Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations.
As a member of our Third Shift, you will work primarily overnight hours and be available to customers contacting us during these times.
ResponsibilitiesDevelop a well-rounded knowledge of James (url removed) and its offerings.
Provide customer support via in-bound customer calls, email, live chat, and consultative interactions.
Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs.
Build relationships with each our customer and provide world class service- celebrating life's special events.
Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels.
Work as a team to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answer times.
Requirements
Previous retail sales and customer service experience.
Flexibility to work third shift (overnight) hours, including weekends, and holidays in office at our Frederick, MD customer service center.
Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications.
Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).
Preferred Qualifications
Computer proficiency with use of multiple programs
Previous 3rd shift (overnight) experience
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
401(k)
Stock Savings Plan
Paid vacation
Paid holidays (full-time Team Members)
Medical Insurance
Dental Insurance
Vision Insurance
Paid parental leave
