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Customer Service Representative

2 months ago

Frederick, Maryland, United States Tuckers Air Conditioning, Heating & Plumbing Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tuckers Air Conditioning, Heating & Plumbing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

About the Role

This is a full-time position that requires a strong understanding of customer service principles, excellent communication skills, and the ability to work in a fast-paced environment. You will be the primary point of contact for our clients, handling incoming calls, emails, and other forms of communication.

Responsibilities
  • Provide exceptional customer service to our clients, ensuring their needs are met and resolving any issues that may arise.
  • Handle incoming calls, emails, and other forms of communication in a professional and timely manner.
  • Schedule appointments and book services for our clients, ensuring maximum efficiency and productivity.
  • Work closely with our field technicians to ensure seamless communication and coordination.
  • Continuously improve our customer service processes and procedures to ensure the highest level of quality and satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to work a standard Monday-Friday schedule, 8:00 AM - 5:00 PM.
What We Offer

We offer a competitive salary, excellent benefits, and a comprehensive training program to ensure your success in this role. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.