Customer Service Representative

2 weeks ago


Frederick Maryland, United States James Allen Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to customers, responding to their inquiries and addressing their concerns in a timely and professional manner.
  • Work closely with customers to understand their needs and preferences, and make recommendations on our products and services.
  • Process customer transactions, including taking orders and handling payments.
  • Stay up-to-date on product knowledge and features, and be able to communicate this information to customers in a clear and concise manner.
  • Work collaboratively with other team members to achieve sales goals and provide a positive customer experience.
Requirements
  • Previous retail sales and customer service experience.
  • Flexibility to work traditional retail hours, including days, nights, weekends, and holidays.
  • Ability to maintain excellent attendance and punctuality standards.
  • Ability to work in a fast-paced environment and maintain excellence in listening, written, and verbal communications.
Benefits
  • Competitive hourly rate ($16-$18 per hour based on experience).
  • Benefits including medical, dental, and vision (full-time Team Members).
  • Disability Benefits.
  • Life Insurance.
  • 401(k).
  • Paid Time Off (Vacation and Sick).
  • Paid holidays (full-time Team Members).
  • Paid Training.
  • Work From Home Opportunities after six months of employment.
  • Business casual dress code.


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