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Customer Service Representative

2 months ago

Frederick, Maryland, United States James Allen Full time

Join James Allen, the fastest growing online retailer of diamond engagement rings, as a Customer Servicer Representative. In this role, you will interact with customers selecting the diamond and jewelry of their dreams through in-bound calls, emails, live chat and diamond consultation. You will learn all about the nuances of diamonds and gemstones and what makes them sparkle and desirable. Your responsibilities will include sharing your knowledge with customers to help them pick the best product to fit their needs, helping customers finalize their purchase, and teaching them the benefits of purchasing from James Allen. As a Customer Servicer Representative, you will have the opportunity to work in a fun and team-based environment, with a business casual dress code and opportunities for advancement. You will also receive extensive, paid training to make you an expert in all the products and services we sell. Requirements include previous retail sales and customer service experience, flexibility to work traditional retail hours, and ability to work in a fast-paced environment. Benefits include medical, dental, and vision insurance, disability benefits, life insurance, 401(k), paid time off, and paid holidays. After six months of employment, you will have the opportunity to work from home. This is a great opportunity for anyone looking to start a career in the jewelry industry or looking for a new challenge. If you are a people person who enjoys working with customers and has a passion for diamonds and jewelry, this could be the perfect role for you. Apply now to become a part of the James Allen team and start your career in the jewelry industry.