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Customer Service Representative

2 months ago

Frederick Maryland, United States James Allen Full time
{"title": "Customer Service Representative", "description": "Join Our Team at James Allen

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, helping them find the perfect diamond and jewelry piece for their special occasion.

Key Responsibilities:

  • Provide personalized service to customers through phone, email, and live chat
  • Assist customers in selecting the perfect diamond and jewelry piece
  • Answer questions and provide information about our products and services
  • Help customers finalize their purchase and resolve any issues that may arise

Requirements:

  • Previous retail sales and customer service experience
  • Flexibility to work traditional retail hours, including days, nights, weekends, and holidays
  • Ability to work in a fast-paced environment and maintain excellent communication skills

What We Offer:

  • Competitive hourly rate of $17
  • Benefits including medical, dental, and vision insurance (full-time employees)
  • Disability benefits and life insurance
  • 401(k) plan and paid time off (vacation and sick leave)
  • Paid training and opportunities for advancement

About James Allen:

James Allen is a leading online retailer of diamond engagement rings and fine jewelry. We are committed to providing our customers with exceptional service and a wide selection of high-quality products.

", "lang_code": "en-US"}