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Customer Service Representative

2 months ago

Frederick, Maryland, United States Western Branch Diesel Full time
Customer Service Representative

Western Branch Diesel is seeking a highly organized and customer-focused individual to join our service team as a Customer Service Representative. This role is responsible for providing administrative assistance to support the service team, including vehicle intake, repair order management, and customer communication.

Key Responsibilities:
  • Provide administrative support to the service team, including data entry and record-keeping.
  • Support the complete repair process, including vehicle intake, opening repair orders, and coordinating with the shop.
  • Promptly address and resolve customer concerns and service follow-up issues.
  • Maintain open communication with technicians, management team, and customers regarding job status.
  • Occasional driving may be required for this position.
Why Western Branch Diesel:
  • Competitive compensation package, DOE.
  • Monthly performance incentives.
  • Rewarding work environment.
  • Opportunities for relocation and advancement.
  • Long-established, family-owned business.
Benefits:
  • Excellent medical, dental, and vision coverage.
  • Health savings account.
  • Short-term/long-term disability and employee life insurance.
  • 401k, with matching.
  • Employee Assistance Program (EAP).
  • Paid Annual Leave.
  • Eight Paid Holidays.
  • Employee Referral Program.
  • On-the-job paid training.
  • Company events and employee recognition programs.

Western Branch Diesel is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.