Customer Service Representative
2 months ago
**Customer Service Representative ( Regency )**
Frederick, MD **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)
**As a Customer Service Representative, you will**:
Answer a high volume of calls
Support sales staff by finalizing tickets quickly and efficiently
Handle customer concerns in person and over the phone
Gain a thorough knowledge of policies and procedures
Review and edit customer orders
Create and maintain various delivery and service data
Dispatch drivers
Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)
Provide reports
Schedule and close deliveries
Assist with pricing, tagging, promotions and organization as needed
Schedule service calls
Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)
Follow assigned schedule
Attend all require meetings
**As a Customer Service Representative,** **you must:**
Have a High School diploma or GED
Have the ability to work a retail schedule including weekends, nights and holidays
Have strong professional communication skills (bilingual is a plus)
Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.)
Ability to respond to common inquiries or complaints from customers or vendors
Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
Be able to lift/ move up to 25 pounds, regularly
Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows)
**Benefits of working for us**
* Medical, dental, vision, life insurance, disability benefits, including dependent coverage; Paid vacation
* Recognition and reward programs;
* 401(k) retirement savings plan;
* Generous employee purchase policy
**JOB CODE: 1002438**
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