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Assistant Ophthalmic Technical Manager

3 months ago

Palo Alto, California, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)Exceptional rewards. Inspiring people.
We are proud to support our employees with generous rewards. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.
Explore what Stanford Health Care can offer.

Benefits
Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices.

Leadership
Now more than ever, leaders play a pivotal role in both guiding and engaging their teams. Collaboration, connectedness, and constant communication are vital during this most unique time we are all facing. Stanford Health Care provides leaders with perspectives in resilience and self-care including building on presence and trust. Leaders can also find offerings through our Talent Development Team Courses on engagement and communication, as well as situational leadership and crucial conversations. Skills learned will directly apply to this new environment we are faced with. We hope leaders will make use of what is offered and find these resources helpful throughout the professional development journey.

Department Description
The Stanford Eye Laser Center is a prestigious academic refractive surgical service, offering the latest cutting edge technologies including: Wavefront Lasik, Intralasik and Phaic Intra-Ocular Lenses.

This is a Stanford Health Care job.

A Brief Overview
The Assistant Ophthalmic Technical Manager is responsible for the overall operational management Ophthalmic Diagnostics or Excimer Program. Other areas of responsibility include managing the staff assigned, procurement and performance of Ophthalmic Diagnostics or Excimer. Primary duties include designing, monitoring and managing assigned technical areas to provide and promote high quality, efficient, cost effective services in compliance with hospital, accrediting and regulatory requirements. Also manages assigned staff and utilization of resources within assigned areas to meet financial and productivity standards, quality standards and strategic goals of the department and hospital. In collaboration with the Clinic Manager, Ophthalmology Chair, Chief and Medical Director, develops implements and maintains policies, procedures and complex imaging equipment. Provides input to the development of business plans, leads projects, member of departmental committees, workgroups and PI teams. Identifies and resolves technical and operational customer service requirements. The Assistant Ophthalmic Technical Manager assumes Clinic Manager Responsibilities during the Clinic Manager's absence.

What you will do

  • Manages, directs and coordinates the work of staff engaged in performing duties in Ophthalmology Diagnostic Technologist or Excimer Program.
  • Manages, directs and coordinates activities processing and reporting, policy and procedures controls; determines degree of operational efficiency; evaluates operational needs and develops program objectives.
  • Performs a continuous analysis and review of the program operating functions and measures effectiveness and efficiency; develops new techniques to enhance the quality and quantity of services to the community.
  • In collaboration with the Clinic Manager and Medical Directors will review and analyze the program budget; prepares budget documents; develops narrative information for proposed budget and exercises responsibility for keeping the program within budget allocations.
  • Acts as liaison to community ophthalmologist, optometrists, and other referring community physician who refer their patient for treatment.
  • Establishes and monitor tacking mechanisms for the review and analysis of patient volume, patient flow, productivity, and profitability.
  • Resolves patients and employee disputes.
  • Plans and execute continual in-service training for the personnel aimed at monitoring and cultivating the most up-to-date, high quality patient care with particular attention to enhancing refractive skills patient counseling skills and general clinical performance.
  • Researches and identifies potential sources of fiscal or service support which would serve to increase the center's efficiency and performance.
  • Assists in the resolution of complaints, request and inquiries from patients.
  • Maintains confidentiality of all patient information according to federal and state guidelines and regulations.
  • Makes recommendation regarding hiring, discipline and promotion of personnel authorizes leave and overtime; reviews an conducts employee performance evaluations.
  • Performs technical and clinical research study duties as needed.


Education Qualifications

  • Bachelor's degree in a work-related field/discipline from an accredited college or university


Experience Qualifications

  • Three (3) years of progressively responsible and directly related managerial work experience in Ophthalmology


Required Knowledge, Skills and Abilities

  • Ability to solve problems and identify solutions
  • Ability to speak and write effectively at a level appropriate for the job
  • Knowledge of computer systems and software used in functional area
  • Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes
  • Knowledge of ophthalmic environment and laboratory controls, methods, procedures and regulations
  • Knowledge of the anatomy of the anterior and posterior segment of the eye


Licenses and Certifications

  • BLS - Basic Life Support and
  • COA or
  • COT


These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

#LI-BS1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $57.40 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.