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Guest Relations Coordinator
3 months ago
Guest Relations Coordinator to join our growing team
Key Responsibilities:
- Accompany all admissions to their rooms.
- Assist with unpack, set up of room.
- Provide water, coffee / drinks, snacks, or meals as needed. (check with nurse on orders / restrictions)
- Offer extra blankets, pillows etc.
- Orient patient and guests to facility amenities
- Phone, TV use, menus, activities, beauty shop and orientation to facility.
- Offer tours as guests arrive.
- Availability of private dining room, assist in scheduling / set up as desired.
- Assist with arrangements for guest trays / guest meals.
- Assist with beauty shop appointment set up as needed.
- Offer assistance with family / guest planning.
- Offer to assist with coordination of services where appropriate.
- Offer assistance with activities by offering to assist them getting them to activities or assist in setting up selfinitiated / in room activities.
- Make rounds several times each day to ensure comfortable and needs are met.
- Greet all visitors of patients upon arrival, remember their names.
- Assist all departments in being receptive to the needs of patients and guests.
- Attend recreation activities with patient as might be necessary.
- Offer to assist in planning / conducting family/ guest group events for patients and guests such as family birthday gatherings.
- Provide feedback from patients and guests to the Administrator daily.
- Assist in providing information as needed by patients and their guests as required.
- Provide assistance during all discharges by assisting with packing, taking belongings to car, obtaining needed information and ensuring all questions are answered prior to discharge.
- Provide follow up call to patients home to ensure arrived safely and inquire that needs have been met.
We offer the following outstanding benefits:
- Health/Dental/Vision Insurance Available
- Ancillary policies including AD&D, STD, Cardiac, Cancer, Critical Illness, Hospital Confinement
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- 401(k)
- Unparalleled Corporate Support
