Guest Services Representative

2 weeks ago

College Station, Texas, United States Valencia Group Full time
Job Overview

Position Level
Entry Level

Location
College Station, TX

Employment Type
Full-Time/Part-Time

Educational Requirements
Not Specified

Travel Requirements
None

Work Schedule
Flexible

Industry
Hospitality - Hotel

Compensation

Up to $900 RETENTION PROGRAM PAY and MORE. Inquire for details.

Are you a Customer Service Champion? We are looking for exceptional individuals like you.

Become part of an award-winning establishment.

Cavalry Court & The George is a significant part of the local community. Our hotel stands out in the area, and we seek remarkable talent to deliver outstanding service to our guests. We are affiliated with Valencia Hotel Group, a collection of hotels designed for today’s discerning traveler, each showcasing modern aesthetics and timeless charm. We are in search of team members who are eager to be empowered to exceed expectations.

Position Summary: Responsible for the accurate and courteous check-in and check-out of guests.

Shift Requirements: Availability for weekdays and weekends, with shifts from 7am-3pm, 3pm-11pm, and some mid shifts based on occupancy levels.

Physical Demands:
  1. Standing/Walking: Constantly required at the front desk on various surfaces.
  2. Crouching: Frequently needed for retrieving supplies.
  3. Stooping: Moderately required for accessing keys and paperwork.
  4. Twisting: Constantly necessary for multi-tasking and guest interaction.
  5. Reaching: Constantly required for passing materials to guests.
  6. Handling: Constantly needed for managing various office equipment and supplies.
  7. Pushing/Pulling: Frequently handling weights up to 5 lbs; occasionally up to 20 lbs.
  8. Lifting/Carrying: Frequently managing weights up to 5 lbs; occasionally up to 20 lbs.
Work Environment:
  1. Primarily indoors in a climate-controlled setting.
  2. Occasional outdoor exposure to weather conditions.
Qualifications:
  1. Exceptional customer service skills.
  2. Preferred: 1 year of experience in a hotel environment as a front desk agent.
  3. Minimum of 2 years of customer service experience.
  4. Strong communication and organizational skills in English.
  5. Availability for mornings, nights, weekends, and holidays.
Key Responsibilities:
  1. Efficiently check guests in and out with a friendly demeanor.
  2. Become proficient in hotel operating systems and procedures.
  3. Maintain comprehensive knowledge of hotel services, local information, and operational protocols.
  4. Exhibit a friendly and courteous attitude at all times.
  5. Assist guests with inquiries and provide information as needed.
  6. Accurately handle financial transactions and maintain hotel records.
  7. Foster good customer relations by staying informed about in-house and local events.
  8. Manage incoming and outgoing calls efficiently.
  9. Control cash transactions and maintain responsibility for personal cash drawer.
  10. Update system information as required.
  11. Complete all opening and closing duties as per checklist.
  12. Act as Manager on Duty when required.
  13. Collaborate with other departments to meet guest needs.
  14. Effectively address workplace challenges, including problem-solving.
General Expectations:
  1. Attend mandatory meetings.
  2. Maintain cleanliness and organization in work areas.
  3. Exhibit courtesy towards customers and colleagues.
  4. Report unsafe conditions to supervisors immediately.
  5. Adhere to all safety and security protocols.
  6. Ensure hotel equipment is well-maintained.
  7. Perform any additional duties assigned by supervisors.
Qualifications/Benefits

Qualifications:
  • Experience in hotel operations or customer service preferred.
  • Effective communication skills.
  • Ability to work collaboratively in a team environment.
  • Strong multitasking abilities.
  • Maintain composure under pressure.
  • Proficient in using multiple computer applications.
Benefits:
  • Medical, Dental, and Life insurance.
  • Paid Time Off.
  • Paid Community Service Days.
  • Click here to learn more.
Valencia Hotel Group is an Equal Opportunity Employer, providing equal employment opportunities to all individuals without discrimination based on race, color, religion, sex, national origin, disability, or ancestry.

  • Guest Services Representative

    2 weeks ago

    College Station, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Guest Services Representative is responsible for welcoming and assisting guests throughout their stay. This role involves managing guest check-ins and check-outs, ensuring a seamless experience while delivering exceptional service. KEY RESPONSIBILITIES Provide a warm and genuine welcome to guests, along with a courteous farewell, expressing gratitude and...

  • Guest Services Representative

    2 weeks ago

    College Station, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Guest Services Representative is responsible for welcoming and assisting guests upon their arrival. This role involves managing guest check-ins and check-outs, ensuring a seamless experience while delivering exceptional service. KEY RESPONSIBILITIES Provide a warm and genuine welcome to guests, along with a heartfelt farewell, expressing gratitude and...

  • Guest Services Representative

    2 weeks ago

    College Station, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Guest Services Representative is responsible for welcoming and assisting visitors. This role includes managing guest check-ins and check-outs, ensuring a high level of service throughout their stay. KEY RESPONSIBILITIES Provide a warm and genuine welcome, along with a courteous farewell, expressing gratitude and encouraging future visits.Efficiently...

  • Guest Services Representative

    1 week ago

    College Station, Texas, United States Valencia Group Full time

    Job OverviewPosition LevelEntry LevelLocationCollege Station, TXEmployment TypeFull-Time/Part-TimeEducational RequirementsNot SpecifiedTravel RequirementsNoneShift AvailabilityAnyIndustry CategoryHospitality - HotelCompensationUp to $900 RETENTION PROGRAM PAY and MORE. APPLY to FIND OUTAre you a Customer Service Superstar? WE NEED BIG STARS LIKE YOUBecome...

  • Guest Services Representative

    1 week ago

    College Station, Texas, United States Valencia Group Full time

    Job OverviewPosition LevelEntry LevelLocationCollege Station, TXEmployment TypeFull-Time/Part-TimeEducation RequirementNot SpecifiedTravel RequirementNoneShift AvailabilityAnyJob SectorHospitality - HotelCompensationUp to $900 RETENTION PROGRAM PAY and MORE. APPLY to FIND OUTAre you an exceptional Customer Service professional? We are looking for talented...

  • Guest Services Supervisor

    2 weeks ago

    College Station, Texas, United States stayAPT Suites College Station Full time

    Job OverviewAre you enthusiastic about delivering exceptional service and creating memorable experiences for guests? The position of Front Office Manager at stayAPT Suites College Station might be the perfect opportunity for you. In this role, you will be responsible for welcoming guests, managing their account details, and ensuring they enjoy a comfortable...

  • Guest Service Server

    2 weeks ago

    College Station, Texas, United States Wings 'N More Full time

    Position: ServerOverview: The primary role of a Server is to provide exceptional food and beverage service to patrons, ensuring a memorable dining experience in accordance with the establishment's service standards.Key Responsibilities:Promptly respond to guest inquiries and requests with a friendly demeanor.Ensure that guests are satisfied throughout their...

  • Guest Services Supervisor

    2 weeks ago

    College Station, Texas, United States Texas A&M Hotel and Conference Center Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our commitment to a supportive and inclusive work environment fosters diversity, growth, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs and employee...

  • Guest Services Supervisor

    2 weeks ago

    College Station, Texas, United States Texas A&M Hotel and Conference Center Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that champions diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We offer a...

  • Lead Guest Services Agent

    1 week ago

    College Station, Texas, United States stayAPT Suites College Station Full time

    Job OverviewAre you enthusiastic about delivering exceptional service and creating memorable experiences for guests? If so, the position of Lead Guest Services Agent at stayAPT Suites College Station may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless...

  • Lead Guest Services Agent

    2 weeks ago

    College Station, Texas, United States stayAPT Suites College Station Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of Lead Guest Services Agent at stayAPT Suites College Station may be the perfect opportunity for you. In this position, you will be responsible for welcoming guests, managing their account details, and ensuring they have all...

  • Overnight Guest Services Specialist

    2 weeks ago

    College Station, Texas, United States Texas A&M Hotel and Conference Center Full time

    About Us:At the Texas A&M Hotel and Conference Center, we prioritize our people. As a property managed by Pyramid Global Hospitality, we are committed to fostering a supportive and inclusive workplace that champions diversity, growth, and employee wellbeing. Our dedication to a People First culture is evident in our employee development initiatives,...

  • Food and Beverage Service Representative

    6 days ago

    College Station, Texas, United States Napa Flats Full time

    Job Summary:Napa Flats is seeking a skilled and charismatic Server to join our team. As a Server, you will play a vital role in providing exceptional customer service and ensuring a memorable dining experience for our guests.Key Responsibilities:Provide Outstanding Service: Deliver exceptional quality service in a timely and efficient manner, ensuring that...

  • Guest Room Maintenance Associate

    1 week ago

    College Station, Texas, United States Wyndham Hotels & Resorts Full time

    Position: Housekeeping AssistantCompany Overview:Wyndham Hotels & Resorts is recognized as the largest hotel franchisor globally, offering a wide range of hotel management services. With a diverse portfolio of over 20 brands, we operate more than 9,000 hotels across 80 countries, ensuring exceptional experiences for travelers worldwide.Job Summary:The...

  • Customer Service Representative

    5 days ago

    College Station, Texas, United States Domino's Franchise Full time

    Job SummaryAs a Domino's Pizza Customer Service Representative, you will be the first point of contact for customers who call our stores. Your professionalism and optimism are crucial in creating a positive experience for customers.Key ResponsibilitiesProvide exceptional customer service through phone calls, ensuring a pleasant experience for...

  • Customer Service Representative

    3 days ago

    College Station, Texas, United States H-E-B Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an In-Store Shopper, you will play a critical role in ensuring our customers receive exceptional service and experience.Key ResponsibilitiesSelect and sort merchandise from the sales floor to complete customer online...

  • Insurance Customer Service Representative

    5 days ago

    College Station, Texas, United States KC Fisher - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and motivated Insurance Account Representative to join our team at KC Fisher - State Farm Agent. As a key member of our agency, you will play a vital role in driving our business forward and delivering exceptional customer service.Key ResponsibilitiesInsurance Product Expertise: Provide in-depth information about...

  • Server Representative

    6 days ago

    College Station, Texas, United States Gringo's Mexican Kitchen Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Server to join our team at Gringo's Mexican Kitchen. As a Server, you will be responsible for providing exceptional customer service, ensuring a memorable dining experience for our guests, and maintaining a clean and organized work environment.Key ResponsibilitiesGuest Service: Welcome and greet...

  • Front Desk Representative

    3 days ago

    College Station, Texas, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our valued customers. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information and...

  • Front Counter Representative

    3 days ago

    College Station, Texas, United States Layne's Chicken Fingers Full time

    Job OverviewLayne's Chicken Fingers is a dynamic and fun-loving restaurant that takes pride in serving high-quality chicken fingers. We are seeking a Front Counter/Drive Thru Cashier to join our team.Key ResponsibilitiesProvide exceptional customer service by greeting guests, taking orders, and ensuring timely delivery of food and beverages.Maintain a clean...