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Guest Services Supervisor

2 months ago

College Station, Texas, United States Texas A&M Hotel and Conference Center Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work environment that champions diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We offer a comprehensive range of employment benefits, including health insurance, retirement plans, and paid time off, along with unique perks such as wellness programs and discounts on hotel stays. We are dedicated to providing ongoing training and development opportunities to help our employees acquire the skills and knowledge necessary for career advancement. Whether you are new to the hospitality industry or a seasoned professional, we provide a collaborative work environment that encourages growth and success across our 230 properties worldwide.

Location Overview:
Embark on a rewarding career at the Texas A&M Hotel and Conference Center, where the spirit of Aggieland meets exceptional hospitality. Our facility features 250 well-appointed guest rooms, 23 flexible meeting spaces, and an expansive 35,000 sq ft of meeting area, creating a unique workplace immersed in the culture of Texas A&M. As part of the Pyramid Global family, you will enjoy extensive benefits, including a 401k with company matching and recognition programs that celebrate your dedication.

CULTURE & CHARACTER:
All team members at the Texas A&M Hotel and Conference Center share a fundamental responsibility: to take pride in delivering exceptional hospitality to all guests while embodying the Aggie Path of P.R.I.D.E. daily. Our roles extend beyond making a difference; we strive to "Be the Difference" in the experiences of our guests and fellow team members. All applicants should exemplify the highest character and adhere to the following Aggie Path of P.R.I.D.E. expectations:

  • Positivity: We choose to bring a positive perspective and create an inviting environment.
  • Respect: We appreciate and consider the desires and viewpoints of others.
  • Integrity: We uphold sound moral and ethical principles in all actions.
  • Dedication: We are committed to excellence in everything we do.
  • Excellence: We strive to improve daily.

JOB DESCRIPTION:
The Front Office Supervisor is accountable for overseeing all operations related to Front Office, Reservations, and Guest Services. This role includes ensuring customer satisfaction, managing financial performance, and fostering positive team member relations.

COMPENSATION & BENEFITS:

  • Hourly Rate: $16/hr., paid biweekly
  • Comprehensive health benefits, paid time off, retirement plans, tuition reimbursement, and employee discounts at numerous properties.

SCHEDULE:

  • Full-Time: 30-40 hours per week based on business needs
  • Days: Varying from Saturday to Friday
  • Start times: Fluctuate based on scheduling

ESSENTIAL FUNCTIONS:

  • Assist in supervising the training of Front Office, Reservations, and Guest Service team members, motivating them to perform effectively.
  • Help maintain operating and training manuals.
  • Ensure compliance with all systems, control policies, and procedures.
  • Support Human Resource functions including hiring, training, scheduling, and performance evaluation.
  • Assume Manager on Duty responsibilities as needed.
  • Foster open communication within the department and with other departments.
  • Resolve guest issues promptly and professionally.
  • Ensure consistent delivery of exceptional guest service.
  • Delegate tasks among staff equitably.
  • Assist in covering front desk shifts when necessary.

Qualifications:

  • High school diploma or equivalent.
  • Pursuing a college degree.
  • One year of experience in a hotel setting preferred.
  • Pleasant phone demeanor.
  • Familiarity with Front Office computer systems and problem-solving capabilities.
  • Level-headed and patient demeanor.
  • Positive and outgoing personality.
  • Cash handling experience preferred.
  • Excellent communication skills and ability to multitask.
  • Able to work under pressure in a fast-paced environment.
  • Team-oriented but capable of independent work.
  • Strong computer skills.

Compensation Range:
The compensation for this position is $16.00/Hr. - $18.00/Hr. based on qualifications and experience.