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Guest Services Liaison

2 months ago

College Station, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Guest Services Concierge plays a vital role in providing exceptional experiences for patients and families at Baylor Scott & White Health. As a key member of our team, you will be responsible for delivering personalized concierge services that exceed our guests' expectations.

Key Responsibilities
  • Provide warm and welcoming greetings to patients, families, and visitors
  • Offer personalized assistance with navigating our facilities and services
  • Assist with coordinating appointments, transportation, and other logistical needs
  • Collaborate with healthcare teams to ensure seamless patient experiences
  • Stay up-to-date on hospital policies, procedures, and services to provide accurate information and support
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hospital policies and procedures
  • Ability to maintain confidentiality and handle sensitive information