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Customer Support/ Order Processing

2 months ago

Santa Ana, United States VORTO Full time

Description:

This person will be the main POC for wholesalers & dealerships assisting with anything that has to do with their orders.

 

Basic Job Duties:

- Receive and accurately process all orders via phone, fax, website, email, and EDI into SAP

- Provide knowledgeable answers to questions regarding product, product availability, and pricing.

- Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or

debits when necessary.

- Settle customer invoice discrepancies and ensure accounts are up to date.

- Implement pricing and discounts to various transactions submitted or requested by Sales.

- Process transactions involving government entities in SAP

- Work closely with Sales and Credit departments to ensure proper implementation of programs.

- Process, review, and release Delivery Receipts, up to 200+ transactions daily.

- Process “end user” billing.

- Provide customer online support for orders, invoices, credit card payments, and other account information.

- Contact customers and release backorders in a timely manner,

in accordance with the customer’s request and corporate policies.

- Handle customer complaints in a proper manner in coordination with related departments.

- Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory.

- Generate customized daily/weekly reports for customers using Access and Excel.

- Support the department in ensuring proper coverage for

customers at all times.

- Correspondence will be a mix of email & phones. This person needs to be highly organized as their is a lot of follow up they will

need to keep track of

 

Additional Skills & Qualifications:

- 2 + years of customer service / account management within a manufacturing company preferred

- preferred knowledge of SAP or other comparable ERP program SALESFORCE

- Intermediate Excel knowledge - no pivot tables necessary but need to be proficient in reporting

- Ability to process / follow up on 50 + orders day

- Knowledge of shipping / receiving / logistics procedures

- Excellent understanding of Microsoft Office

 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.