Customer Service
4 weeks ago
Manufacturer in Santa Ana seeking an Sales Order Processor for a temp to hire position.
Job Summary: The Sales Order Processor is responsible for efficiently processing customer orders, ensuring accuracy, and providing exceptional service to internal and external customers. This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
Order Processing:
- Accurately enter customer orders into the system, ensuring all details are correct and complete.
- In Charge of company Social Media Platforms
- Verify order information, including product codes, quantities, prices, and delivery details.
- Monitor the progress of orders, updating customers on order status, delivery times, and any potential delays.
Customer Service:
- Respond to customer inquiries regarding order status, product availability, pricing, and delivery schedules.
- Resolve any issues related to orders, such as discrepancies or changes, in a timely and professional manner.
- Collaborate with the sales, warehouse, and shipping teams to ensure customer satisfaction.
Documentation and Reporting:
- Maintain accurate records of all orders processed, including any changes or cancellations.
- Prepare and distribute daily, weekly, and monthly reports on order activity, as required by management.
- Ensure all documentation related to orders is filed and accessible for future reference.
Coordination and Communication:
- Work closely with the sales team to prioritize and process urgent orders.
- Coordinate with the warehouse and shipping departments to ensure timely delivery of products.
- Communicate effectively with customers and internal teams to resolve any issues promptly.
Compliance and Quality Control:
- Ensure all orders are processed in compliance with company policies and procedures.
- Verify that all products ordered meet quality standards and are delivered in good condition.
- Identify and suggest improvements to the order processing system and procedures.
Qualifications:
- High school diploma
- Bilingual Spanish Preferred
- Proven experience in order processing, customer service, or a similar role.
- Proficiency in order management systems and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Problem-solving skills with a proactive approach to addressing issues.
Physical Requirements:
- Ability to sit for extended periods while processing orders.
- Occasional lifting of office supplies and products up to 20 pounds.
Work Environment:
- Office-based position with occasional need to interact with the warehouse and shipping teams.
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