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Customer Service

1 month ago

Santa Fe Springs, United States Roth Staffing Companies Full time
Job Summary: The Customer Service Representative - Order Processing is responsible for handling customer orders and ensuring a smooth order fulfillment process. This role involves interacting with customers, addressing their inquiries, and resolving issues.

Key Responsibilities:
Order Management:
  • Process customer orders accurately and quickly.
  • Verify order details and coordinate with warehouse and logistics teams.
  • Experience with quotes or invoices is a huge plus
  • Experience with billing or similiar details is a plus
Customer Interaction:
  • Respond to customer inquiries via phone, email, and chat.
  • Provide information about products, services, and order status.
  • Resolve customer complaints effectively.
Record-Keeping:
  • Maintain accurate records of customer interactions and orders.
  • Prepare order confirmations, invoices, and shipping documents.
Problem-Solving:
  • Resolve order discrepancies and returns.
  • Work with internal teams to address customer issues.
Customer Relationship:
  • Build and maintain strong relationships with customers.
  • Follow up with customers to ensure satisfaction.

Qualifications:
  • High school diploma or equivalent.
  • Experience in customer service or order processing.
  • Excellent communication and organizational skills.
  • Proficient with customer service software and Microsoft Office.
  • Ability to multitask and work under pressure.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.