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Sales Order Coordinator

2 months ago

Santa Ana, California, United States Frontline Resources LLC Full time
Job Description

Frontline Resources LLC is looking for a Sales Order Coordinator for a temporary to permanent position.

Position Overview: The Sales Order Coordinator plays a crucial role in the timely and accurate processing of customer orders, ensuring exceptional service to both internal and external clients. This position demands a keen eye for detail, outstanding communication abilities, and the capacity to thrive in a dynamic work environment.

Key Responsibilities:

  1. Order Management:
    • Precisely input customer orders into the system, confirming that all information is accurate and comprehensive.
    • Oversee the company's social media platforms.
    • Validate order details, including product codes, quantities, pricing, and shipping information.
    • Track the status of orders, keeping customers informed about their order progress, expected delivery times, and any potential delays.
  2. Client Relations:
    • Address customer inquiries related to order status, product availability, pricing, and delivery timelines.
    • Resolve order-related issues, such as discrepancies or modifications, promptly and professionally.
    • Collaborate with sales, warehouse, and shipping teams to guarantee customer satisfaction.
  3. Record Keeping and Reporting:
    • Maintain precise records of all processed orders, including any modifications or cancellations.
    • Generate and distribute daily, weekly, and monthly reports on order activities as required by management.
    • Ensure all order-related documentation is organized and accessible for future reference.
  4. Coordination and Communication:
    • Work closely with the sales team to prioritize and expedite urgent orders.
    • Coordinate with warehouse and shipping departments to ensure timely product delivery.
    • Effectively communicate with customers and internal teams to resolve issues swiftly.
  5. Compliance and Quality Assurance:
    • Ensure all orders are processed in accordance with company policies and procedures.
    • Confirm that all ordered products meet quality standards and are delivered in excellent condition.
    • Identify and recommend enhancements to the order processing system and procedures.

Qualifications:

  • High school diploma required.
  • Bilingual in Spanish preferred.
  • Demonstrated experience in order processing, customer service, or a related field.
  • Proficient in order management systems and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational skills with a focus on detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and meet tight deadlines.
  • Proactive problem-solving skills.

Physical Requirements:

  • Ability to sit for extended periods while processing orders.
  • Occasional lifting of office supplies and products up to 20 pounds.

Work Environment:

  • Office-based position with occasional interaction with warehouse and shipping teams.